Interaction Designer- Permanent

Mercator IT Solutions
GBPMarket Salary DOE + Benefits and Package
12 Feb 2019
19 Feb 2019
Contract Type
Full Time

Interaction Designer:

  • work on needs analysis - taking existing content, identifying content gaps and overlaps etc;
  • run workshops with cross-government colleagues to identify and agree content to be rationalised and archived;
  • map content to different formats and audiences.
  • develop and manage relationships with GDS;
  • develop transition plans and attend planning meetings with contacts;
  • actively develop and apply content and format strategies; and
  • be an advocate for the department to train and develop colleagues.
  • scope, commission, write, edit and publish digital content across all channels (web, mobile, social media);
  • ensure customer journeys are the best they can be;
  • manage relationships with subject matter experts to make sure content is accurate;
  • be accountable for delivering content assets that are accurate, timely, high-quality (based on insight and outputs of user testing, relevant to audience, easily understood, SEO optimised) and to the department's style;
  • be accountable for choosing the best format for displaying information to the user - if we don't have one, we'll want you to suggest ideas or identify the gap;
  • ensure appropriate policy and legal checking within other parts of government happens, and that content is published quickly and efficiently;
  • monitor the performance of content and tools and work with the Product Manager and a multi-disciplinary team to understand user behaviours and feedback;
  • identify ways to improve the content and to iteratively improve the product;
  • be at ease working in an agile environment with rapidly changing deadlines, workloads and goals.

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