Customer Services Representative

Parker Steel
Canterbury, Kent
£Competitive Plus Benefits
12 Feb 2019
12 Mar 2019
Contract Type
Full Time

ParkerSteel is one of the largest steel stockholders & processors in the UK and has been successfully trading in the engineering and steel industry for over 100 years. As a family run business, we are focused on continuous innovation and improvements that are implemented collaboratively with our staff. Our company has rapidly grown due to the investment in technology and our staff. At the heart of our business, is ensuring our staff are motivated, engaged and developing. All our staff members undergo continuous training and development programmes to help them gain new skills, recognised certificates and the opportunities to further their career with us. As well as free training and development opportunities all our staff have access to a great variety of high street and online discounts via our PerkBox staff scheme.

If you would like to join a vibrant, progressive and innovative company, we have exciting opportunities for a proactive, self-motivated individual to join our busy Customer Services department at Canterbury.

In this role you will be responsible for contacting customers, by telephone to update on any delays or obstacles in production of goods as well as responding to customer enquiries and queries on system and making the necessary arrangements to resolve any issues. You will raise appropriate collection and credit note requests alongside liaising with both Sales Teams and Customers to ensure a smooth and quick resolution of all queries relating to incorrect delivery or an order.

Skills/Experience required

•    A business like, courteous telephone manner to ensure that good working relationships may be established with both internal and external customers.
•    Previous customer services experience
•    Strong computer skills
•    Steel industry knowledge (desired)

•    Perkbox membership with access to high street discounts
•    Life insurance 
•    Workplace pension
•    Employee discount scheme