Operations Administrator

Operations Administrator

Location:  Cambridge, GB

Category:  Administration and Customer Services

Job Title:  Operations Administrator

Contract: Fixed Term until March 2020 (Full-Time)

Salary: £19,600 - £24,500

Location: The Triangle Building, Shaftesbury Road, Cambridge

What it’s about

These are exciting times for Cambridge Assessment English as we look to modernise our systems and strive to find creative and innovative ways to improve our products and services to customers. To enable us to meet the ever-increasing demand for our services, we are seeking to appoint one enthusiastic and dynamic Operations Administrator, who will thrive in this changing environment and is motivated by delivering excellent customer service. 

What you’ll be doing

This role encompasses a range of tasks and responsibilities. Reporting to a line manager, you will:

• take responsibility for the timely and accurate delivery of an agreed set of operational processes
• liaise effectively with customers and service providers as required via telephone, email and face-to-face, providing excellent customer service both internally and externally
• establish constructive working relationships with Operations team members and colleagues across the organisation
• proactively identify improvements in operational processes
• take part in new developments and the delivery of new products and services as required
• perform other duties as defined by the line manager

What we’re looking for

Ideal candidates will have administration experience in a busy office environment and have a good working knowledge of the Microsoft Office suite of products. Accuracy and attention to detail is essential in this role, as is experience of providing a high level of customer service. The ability to prioritise work effectively to achieve a number of tight deadlines is another essential attribute. The role will also require you to demonstrate good interpersonal skills, as well as the ability to work under pressure and without close supervision.

For further skills required please see essential and desirable criteria below.

Essential

• Experience of providing a high level of customer service
• Good problem solving skills
• Flexibility and adaptability
• Excellent attention to detail
• Ability to work effectively under pressure
• Ability to prioritise workload effectively and meet deadlines

Desirable

• Experience of working in a complex and busy office environment
• Experience of office administration / data processing
• Experience of following a set of documented processes and procedures
• Good working knowledge of Microsoft office products
• High standard of spoken and written English
• Knowledge of the Cambridge Assessment English product range

Who we are

Cambridge Assessment English is a part of Cambridge Assessment, a department of the University of Cambridge. We are the global leader in English language assessment. We help people learn English and prove their skills to the world. We provide exams in English for speakers of other languages taken by over 5 million candidates worldwide each year, as well as the leading range of qualifications for language teachers.

Benefits

In addition to a competitive salary, we offer a comprehensive package of benefits to help with your life both inside and outside of work:

• Generous contributory pension
• 28 days annual leave, plus bank holidays
• Annual performance related bonus and increases (discretionary)
• Enhanced maternity/paternity pay 
• Employee discount and cash back scheme at 2,500 retailers
• Cycle scheme
• Season Ticket Loan
• Subsidised staff restaurants
• Support for professional qualifications
• Discounted access to the University of Cambridge Sport Centre, along with various other local gyms

We know that diversity of thinking, backgrounds and approaches leads to innovation and creates an atmosphere where everyone’s contribution is valued. As well as wanting to create diverse teams, we also value diversity in the way our people approach their work. Work/life balance is important to us at Cambridge Assessment and we offer our colleagues a range of flexible working options according to the needs of the business and the individual, so please let us know of any flexible working requirements when applying and we can see how we can support you.

The closing date for receipt of applications is 03/03/2019 and interviews will be held on 13/03/2019.

If you’re successful at interview stage we will ask you to undergo background screening (carried out by Credence Background Screening Ltd), to ensure that all information provided to us is accurate. We wish you all the very best with your application.

CAMBRIDGE ASSESSMENT IS AN EQUAL OPPORTUNITIES EMPLOYER