Platform AdministratorCustomer Services

Financial Services role, offering excellent Temp to Perm opportunities for Back & Front Administrators.

Edinburgh Opportunity
Temporary to Permanent Opportunity

Your new company
This leading UK provider and distributor of life, pension and investment products for the corporate and personal market continues to experience excellent growth and success with their award winning Platform. The continual expansion offers the opportunity for more people to be a part of the operation.

Your new role
Opportunities available both within the Back office and Front Office Functions throughout the life cycle of the project and beyond.

You will be the first point of contact for the customers and financial advisers via Inbound Telephony email and Web chat.

This role requires you to have a knowledge or a willingness to learn about Platform Investments including Pensions and ISA's, Platform Technology and distribution channels.

What you'll need to succeed

• A strong background in customer service
• Previous experience of working in customer services, helpdesk environment or the finance industry
• Strong responsibility and ownership to ensure our customer requests are met in full
• Excellent verbal and written communication skills and ability to influence stakeholders
• Awareness of the risks associated within the Financial Services Industry
• The ability to put yourself in the customers shoes, suggesting ways to improve our overall customer experience
• Good teamwork and recognising opportunities to build key relationships within the organisation
• A flexible approach
• Attention to detail
• Resilience in challenging situations

What you'll get in return

This is a great opportunity to progress your career in our clients platform operation. The position should offer the opportunity to move to a Permanent contract, where you will benefit from a competitive salary and very generous benefits package. To find out more please call Alasdair Reid on .

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call Alasdair Reid on .

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