Service Delivery Manager - Successful Tech Business 

Recruiter
Node 4 Ltd.
Location
Derby, Derbyshire
Salary
£Competitive Plus Benefits
Posted
07 Feb 2019
Closes
07 Mar 2019
Ref
HKRQI2003/JAM-GW
Contract Type
Permanent
Hours
Full Time

Service Delivery Manager - Successful Tech Business 
Derby, Derbyshire 

Are you a client-facing professional with a passion for delivering exceptional services? Want to progress your career as a Service Delivery Manager with a well-established IT business? If so, read on. 

The Company 

We are Node 4, a specialist provider of data centre, cloud, connectivity and voice solutions. We’re now looking for a Service Delivery Manager to join our dedicated team in Derby. 

The Benefits 

- Competitive salary 
- Flexible working 
- Private healthcare 
- Pension 
- DIS pay-out 
- Cycle to work scheme 
- Free beverages and snack 
- £1,200 refer a friend bonus 
- Work perks, including discounts on gym memberships, shopping, holidays and more 

Here at Node 4, we live and breathe our values of passion, innovation and trust and encourage our employees to do the same. 

Joining a fast-paced and engaging work environment, you’ll be supported to build on your existing abilities, progress professionally and make a real impact on our organisation. 

You will have the chance to collaborate with a highly-skilled team that takes pride in what they do and help maintain our reputation for service excellence. 

The Role 

As the Service Delivery Manager, you’ll ensure that both new and existing clients receive a professional, high quality service. 

In this multi-department role, you’ll act as a central point of contact for service delivery issues, including major incidents and service impacting issues, and work with colleagues and clients to resolve problems as swiftly as possible. 

Your duties will involve: 

- Providing regular updates to colleagues and clients during major incidents 
- Producing client-facing incident reports 
- Supporting the delivery of service improvement plans 
- Taking the lead role in all client service review meetings 

About You 

To join us as our Service Delivery Manager, you’ll need: 

- Experience in a similar client-facing role 
- An understanding of the importance of, and how to deliver, great customer service 
- To be a passionate communicator who can alter your message to suit different audiences 
- A great eye for detail 
- The ability to work proactively and to tight deadlines 

Other organisations may call this role Service Delivery Manager, Customer Support Manager, Customer Service Manager, Client Support Manager, Service Manager, Senior Client Services Co-ordinator or Senior Customer Service Executive. 

Webrecruit and Node 4 are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be. 

So, if you’re a proactive and enthusiastic Service Delivery Manager, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.