Finance Support Analyst
- Recruiter
- Paul Mitchell Associates
- Location
- Northamptonshire, England
- Salary
- £30000 - £35000 per annum + 25+STAT, Work from Home, DiS, Pension
- Posted
- 05 Feb 2019
- Closes
- 05 Mar 2019
- Ref
- 10913
- Contact
- Leicestershire Jobs
- Sectors
- Accountancy
- Contract Type
- Permanent
- Hours
- Full Time
10913 - Finance Support Analyst Job Spec
Location: Northamptonshire
Summary
Working exclusively with Paul Mitchell Associates, our Client, an established & highly successful company based in Northamptonshire, is seeking to recruit an experienced Finance Support Analyst on a full-time permanent basis to join their growing team.
The successful candidate will be responsible providing Client support and delivering an exceptional level of customer service for a significant number of respected organisations across the UK. Working with an existing team of analysts, you would be working to deliver application support to new & existing Clients with an emphasis on finance. Accordingly, a background in finance / accountancy is essential and you will need to demonstrate a passion for delivering an excellent Client experience and a desire to learn.
The company is based in Northamptonshire… however, the role would be largely remote working from home with occasional visits to Head Office. This is a newly created position representing an excellent opportunity for the right candidate to make their mark.
Responsibilities
*Provide all-round financial application support for Clients using the Company's systems,
*Managing & monitoring Client requests, ensuring all are kept up-to-date throughout,
*Dealing with 'How To' queries & functional issues right through to complex problems,
*Recognising & identifying repetitive issues (trends, bugs, escalation etc) for further investigation & resolution,
*Carry out troubleshooting, diagnosis & support Clients throughout / resolve requests or triage to relevant teams or 3rd party suppliers,
*Updating Support Forums,
*Providing adhoc training for Clients,
*Training new & existing team members,
*Maintaining and creating documentation.
Reporting to: Head of Service & Operations
Requirements
*ESSENTIAL:
*Previous accountancy experience (circa 5 years +), terminology & finance,
*Proof of exceptional customer service experience working in a Service Desk / Helpdesk / Support environment,
*Ability to diagnose, investigate & resolve issues / appreciation of incident management,
*Be self-motivated with the desire to learn, assertive & possess initiative,
*Be proactive in learning the software and finance solutions offered,
*Be highly organised managing multiple workloads & capable of working to deadlines,
*Systems: broad knowledge of accounting packages & cloud-based systems.
*PREFERRED:
*Qualified accountant, part-qualified accountant or proven QBE,
*Experience of application support,
*Experience working within finance in the education sector,
*Possess excellent communication skills… speaking to Clients and to those in Financial / Accountancy roles (i. Bursar),
*Be willing & able to travel on an adhoc basis to support Clients.
Package
In return, our Client offers a superb opportunity to work within an exciting growing organisation with a relaxed yet professional working environment:
*Appointment Type: Permanent
*Salary: £30,000 - £35,000 per annum (subject to experience)
*Hours: Full-Time Mon-Fri (37 PW)
*Opportunity for flexible remote working / working from home
*Holiday 25 Days + STAT (rising to max. 30 Days + STAT in line with service)
*Company Pension Scheme
*Death in Service (3x basic salary)
*Allocated time for training & professional development
*Requisite tech will be provided
*Free parking at Head Office
*Casual Dress Policy
*Cyclescheme
If you're interested & think you're suitable for this opportunity,
please apply online or call Paul Mitchell Associates (quoting ref: 10913) on 0116 254 9404.
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