Service Analyst - Overseas

Reporting to the GM of IT Services, the Overseas Service Analyst will work closely with the rest of the IT Service Management Team across a range of environments.

You will be involved in the delivery of the availability and support of the Airline systems including; Engineering, Operations and Safety as well as Base Operations including Departure control and associated systems. In addition, you will help manage the resolution of all local issues including escalation to appropriate senior management. Your primary focus will be working on our overseas operation alongside an established Analyst based in Spain therefore frequent travel will be needed.

You will ideally be based in the Manchester area and have airport or airline experience (other areas considered for the right candidate). The successful candidate will have proven experience in an IT Service management role in a medium to large organisation and ideally have a technical background in support. You will have an excellent understanding of Service delivery and a working knowledge of ServiceNow and Infrastructure. You will be ITIL Foundation certified and competent with problem and change management, Service Design, Improvement and Transition. Experience in PCI environments and cyber essentials would be beneficial.

Fluency in English and Spanish is mandatory; any additional European languages are highly desirable. A full driver's license is necessary and extensive travel in Europe will be required.

In return, we offer an excellent salary and benefits package with fantastic opportunities for progression in a growing business.

This is a great opportunity to be part of an exciting forward thinking business. We operate scheduled leisure flights to holiday destinations in the Mediterranean, the Canary Islands and to European Leisure Cities from our 9 UK bases.

Help us to send our all-important customers on holiday with Jet2.com and Jet2holidays!!