Service Improvement Officer (Policy, Housing, Service Delivery) SOUT77581
Our client is a Community based housing organisation committed to providing high quality services to the people and neighbourhoods that we work in. The Trust is a “not-for-profit” landlord, based in Didsbury, managing and improving approximately 6,000 homes in South Manchester.
An exciting opportunity has arisen in the People and Places team for a Service Improvement Officer. For the right person they offer a 35-hour week, competitive salary, excellent contributory pension scheme, and 25 days holiday increasing to 30 days.
They are looking for an enthusiastic and dynamic person to:
- Lead the development of new systems and innovative working practices
- Monitor, review and work with the wider Management team to develop policies and procedures in the People and Places directorate.
In addition, you will support the Management Team by researching new opportunities, developing partnerships and developing a strong and effective performance management framework.
Candidates for this role must be able to research, understand and apply information and data from a variety of sources, to improve services. With excellent MS Office skills and a creative, pro-active and positive approach to service delivery, you must be able to interpret legislation to apply to policy and procedure development and have a good understanding of relevant housing legislation in relation to delivery of housing services.
Direct experience of policy and procedure development is essential, and you must have a background of working within a performance framework, implementing service improvements to achieve targets.
Closing Date: 22nd February 2019
Interview Date: 4th March 2019
Start Date: Monday 25th March 2019
Our client is committed to equality of opportunity and welcome applications from suitably skilled people from all sectors of the community.
This is a Blue Octopus Recruitment Ltd vacancy who are operating as an employment agency. Once you have clicked to apply for this vacancy, we will then send you more information on the role including a copy of the application form via email.
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