Repairs Administrator

Repairs Administrator
West London
£27,500 per annum
 
About our client:
They believe that good homes makes for better lives, providing affordable homes in mixed communities and in the heart of London. They develop, own and manage over 4500 properties across tenures and provide a range of support services and community projects to meet the diverse needs of their customers. Their aim is to be reliable, responsive and respectful, and provide a service that their customers really value.
 
The Asset Management team is responsible for the provision of a responsive repairs service to deal with day-to-day repair issues on the Association’s properties, and a planned maintenance service to ensure that tenants’ homes are well maintained and in good order for the future. The team, working with contractors and other partners, aims to provide a first class service to tenants, colleagues, and other stakeholders.
 
About the role:
Assisting in the delivery of the repairs service, you will be responsible for liaising with residents and booking appointments for inspections. You will help in the coordination of complaint responses and help to ensure that excellent customer care is delivered to their residents.  You will provide administrative assistance within the Asset Management Team and work closely with colleagues and other departments to enable excellent service provision.
 
About you:
They’re looking for a team player with excellent communication skills to deal with customers. With previous experience of providing Customer care, you will have experience of providing administrative support in a team environment – you will have great time management skills and be a proactive problem solver.