Customer Service and Warehouse Co-ordinator 

Coventry, West Midlands
30 Jan 2019
27 Feb 2019
Contract Type
Full Time

Customer Service and Warehouse Co-ordinator  
Coventry, West Midlands 

Located in Stoneleigh Park near Coventry, Warwickshire, Lantra is a successful commercially focused charity, providing high quality training and qualification products for skills and workforce development in land-based industries. With a staff of over ninety people and a turnover of £7m, we up-skill more than 85,000 people each year and work with businesses and other stakeholders to create innovative skills solutions.   

We’re now looking for a Customer Service and Warehouse Co-ordinator to join us and support our distribution processes.  

If you have a strong customer focus and an understanding of stock ordering, postage and courier processes, this is a brilliant opportunity to develop your career with a leading awarding body.  

As a Customer Service and Warehouse Co-ordinator, you will accurately process orders and ensure customers receive a first-class service.  

In this varied role, you will:  

- Work across both the Customer Service and the Warehouse Departments
- Process customer orders and enter learner’s names onto our system for certification and the production of skills cards
- Respond effectively to customer queries via telephone and email  
- Oversee quality checks of returned stock  
- Re-order stock  
- Organise incoming post  

Interested? To be considered, you’ll need:  

- Knowledge of stock re-ordering approaches, as well as postage and courier processes 
- Excellent customer service skills  
- Strong word processing skills
- A good level of skill with MS Excel
- Accurate and speedy data entry skills
- The ability to maintain quality system processes and document audit trails  
- The ability to accurately produce reports  
- A full driving licence and access to your own vehicle (due to our location)  

Highly-organised and proactive, as a Customer Service and Warehouse Co-ordinator, you’ll have strong communication skills and a commitment to completing tasks to a high standard.  

Experience of working in a warehouse and/or a customer service environment would be beneficial to your application. Knowledge of Lantra’s products and services would be an advantage.  

To apply for the role of Customer Service and Warehouse Co-ordinator, please apply via the button shown.  

This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.  

Additional Keywords: Customer Service and Warehouse Co-ordinator, Warehouse Co-ordinator, Warehouse Controller, Distribution Co-ordinator, Customer Service Assistant, Warehouse & Distribution Assistant, Distribution.