Service/Depot Manager (Agriculture)
- Recruiter
- Anonymous
- Location
- Marlborough
- Salary
- Competitive
- Posted
- 29 Jan 2019
- Closes
- 26 Feb 2019
- Sectors
- Agriculture & Outdoor
- Contract Type
- Permanent
- Hours
- Full Time
We have an exciting opportunity for an experienced Service/Depot Manager to take control of our client's busy service operation at their Marlborough depot - Wiltshire.
The preferred candidate will be a strong leader, team builder and motivator with excellent communication skills, together with proven skills in people and process management. You will be responsible for the leadership and overall management of the service depot with full responsibility for Safety, Compliance, Growth and Operational Efficiency.
The Service Manager will be responsible for the proactive management of the service department and effectively fulfilling customer requirements on time in full. You will be responsible for the day to day organisation and running of a busy service department, manufactures warranties and the ongoing development of the department and staff.
Key Responsibilities
* To lead and manage the depot and service teams to ensure an excellent customer experience and overall profitability
* Knowledge of working in an agricultural dealership
* Implement and practice standard operating procedures across the depot
* Develop and ensure a culture of continuous improvement in all areas including safety, quality, cost, delivery and people
* Ensure legal compliance in all areas of the depot
* Manage and utilise your network of mobile engineers
* Liaise with manufacturers regarding warranties and after-sales service agreements
* Attend monthly meetings to review costings P&L and monitor Health & Safety across your sites and team, conducting regular audits.
* Leading by example to encourage a high performing culture within the depot
* Accountable for ensuring cost per unit is within budgeted / targeted figures
* Responsible for Continuous Improvement of the servicing process and addressing customer experience and quality issues
Key Skills:
The ideal candidate for this role will have experience of managing agricultural service teams, ideally within an agricultural dealership. You will have demonstrable experience within a management role with first class health and safety knowledge and a proven track record in employee management.
In return, our client is offering long-term career prospects an excellent salary, plus an attractive benefits package, you will receive a thorough induction period, receiving full product, specialist and industry training. Company bonuses, excellent working conditions and a non-contributory pension and share incentive scheme, plus staff discounts
The preferred candidate will be a strong leader, team builder and motivator with excellent communication skills, together with proven skills in people and process management. You will be responsible for the leadership and overall management of the service depot with full responsibility for Safety, Compliance, Growth and Operational Efficiency.
The Service Manager will be responsible for the proactive management of the service department and effectively fulfilling customer requirements on time in full. You will be responsible for the day to day organisation and running of a busy service department, manufactures warranties and the ongoing development of the department and staff.
Key Responsibilities
* To lead and manage the depot and service teams to ensure an excellent customer experience and overall profitability
* Knowledge of working in an agricultural dealership
* Implement and practice standard operating procedures across the depot
* Develop and ensure a culture of continuous improvement in all areas including safety, quality, cost, delivery and people
* Ensure legal compliance in all areas of the depot
* Manage and utilise your network of mobile engineers
* Liaise with manufacturers regarding warranties and after-sales service agreements
* Attend monthly meetings to review costings P&L and monitor Health & Safety across your sites and team, conducting regular audits.
* Leading by example to encourage a high performing culture within the depot
* Accountable for ensuring cost per unit is within budgeted / targeted figures
* Responsible for Continuous Improvement of the servicing process and addressing customer experience and quality issues
Key Skills:
The ideal candidate for this role will have experience of managing agricultural service teams, ideally within an agricultural dealership. You will have demonstrable experience within a management role with first class health and safety knowledge and a proven track record in employee management.
In return, our client is offering long-term career prospects an excellent salary, plus an attractive benefits package, you will receive a thorough induction period, receiving full product, specialist and industry training. Company bonuses, excellent working conditions and a non-contributory pension and share incentive scheme, plus staff discounts