Holiday Park General Manager

Recruiter
Anonymous
Location
Scotland
Salary
Competitive
Posted
29 Jan 2019
Closes
26 Feb 2019
Contract Type
Permanent
Hours
Full Time
Holiday Park General Manager

Scotland

The Role
Take full accountability for the day-to-day running of the park ensuring all revenue targets and budgets are achieved, whilst ensuring excellent customer delivery. Driving revenue, looking at opportunities to improve service standards to the high standards required by the company and the overall profitability in each area of this very diverse and already successful business. Effectively manage and develop the team on park and oversee all departments whilst empowering the department heads to develop their own teams in order to deliver and exceed their budgets.

Main Duties and Responsibilities

To ensure all departments achieve gross profit targets set by the Company.
To deliver outstanding customer services and to ensure all employees know and deliver the company ethos while handling customer complaints and queries
To maximise all areas of financial performance and guest satisfaction
To maximise retail sales revenue/profitability from all sources
To identify and act on all cross-selling opportunities
To take accountability for the smooth running of all departments
To take an active part in the local area, developing key relationships with local tourist authorities and organisation
To line manage the relevant department heads and ensure each area operates at its optimum level
To review and comment as necessary financial results
To ensure that all departments operate within agreed financial and staff cost budgets
To ensure compliance in all areas of health and safety and human resources
To deal with all situations ensuring minimal disruption and complaints to the business within set guidelines
To understand all legislation with regards to the running of the park
Actively work with the training and development of all staff and carry out regular meetings and appraisals
To be responsible for the good reputation of the Company
To be fully conversant with all the software packages used within the business
To perform any other duties as required by the Directors to ensure the successful and efficient running of the department

Staff Development and Training

To guide and support staff with their professional development through the provision of:
Supervision, both individual and group
Personal Development Planning
Induction
To ensure you carry out your duty to attend training put in place for your career development by the company
To ensure you follow and implement the policy and procedures eg Sickness and absence, operated by the Company at all times.
To ensure you facilitate the induction and supervision sessions set up and operated by the Company during your employment

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