Universal Credit Support – Help to Claim Adviser

South Gloucestershire
£25,463 pa rising to £26,317
28 Jan 2019
15 Feb 2019
Contract Type
Full Time

Universal Credit Support – Help to Claim Adviser

Location: South Gloucestershire

Closing date for applications: Friday 15th February at 12 noon

Salary:  £25,463 pa rising to £26,317 from 1st April 2019

Hours: 37 hours per week – Job Share Considered

Type of contract:  Fixed Term to 31st March 2020 with possible extension

Interview date:  Week Commencing 4th March 2019

Citizens Advice South Gloucestershire is the leading provider of advice services to South Gloucestershire residents

We are looking for people to join our new Universal Support Help to Claim team. The team will provide an effective and efficient support service for first time Universal Credit claimants. The service includes the provision of advice, information and digital support via face-to-face, telephone and digital channels, aimed at helping claimants through to the first payment of Universal Credit.

We need people proficient in IT with effective communication skills. Knowledge and experience of welfare benefits advice is desirable but not essential as training will be given.

The Help to Claim service will operate Monday to Friday.

To request an Application Pack please email:    amanda.wood@southgloscab.org.uk

Closing Date for applications: Friday 15th February at 12 noon

Interview Date: Week Commencing 4th March 2019

Anticipated start date: Mid-March 2019 or as soon as possible thereafter

Citizens Advice South Gloucestershire is committed to promoting equality and valuing diversity and we seek people who share those values.

Every local Citizens Advice is a registered charity. Different application procedures are adopted by individual local Citizens Advice. Contact the relevant one as outlined in the information about this role. You should not send an application form to national Citizens Advice.

All local Citizens Advice produce their own annual report, but you can find out more about the Citizens Advice network or download the latest national Citizens Advice annual report.