Customer Excellence Manager - Optimise
- Recruiter
- Lindstrom
- Location
- Bedford, Bradford, Manchester, Horsham or Northampton
- Salary
- OTE £45k - £50K
- Posted
- 24 Jan 2019
- Closes
- 21 Feb 2019
- Ref
- 17505A
- Sectors
- Admin, Secretarial & PA, Customer Service & Call Centre, Customer Service Advisor, Helpdesk, Sales Support, Sales
- Contract Type
- Permanent
- Hours
- Full Time
Customer Excellence Manager - £45,000 to £50,000
To support our continued growth and a brand new approach to Customer Experience Management, we are looking for a talented and ambitious Customer Excellence Manager to become head of UK customer service.
About the job:
Key responsibilities include managing and supporting the customer service team within the UK to help hit their targets, making sure customer expectations are met together with local managers. This role will be responsible for UK growth and retention for all our lower value customers, leading customer excellence through customer service and operations with analysis and action setting for the customer segment.
Who are we looking for?
The right candidate will have a proven track record of sales and account management, solid people management experience, signs of commitment and growth, knows customer profitability principles and knowledge of customer needs.
About us:
We take care of people at their work. Our easy and smoothly adaptable textile rental services enhance safety, hygiene and customer experience. We are a responsible corporate citizen and an engaging employer of over 4000 people in Europe and Asia. Our Group turnover in 2017 was 358 million euros. Our vision is to be a solid, half a billion euro company achieving excellent customer experiences with engaged employees.
Interested?