Aftercare Officer / New Homes Customer Care Officer

Paradigm Housing Group
High Wycombe, Buckinghamshire
£26,628 per annum according to skills and experience.
24 Jan 2019
14 Feb 2019
Contract Type
Full Time

Aftercare Officer / New Homes Customer Care Officer
High Wycombe, Buckinghamshire
£26,628 per annum according to skills and experience.
Permanent, Full Time (37 hours per week)

Paradigm Housing Group is one of the South East’s leading housing providers. We manage almost 15,000 homes across 33 different local authorities.

We have a clear and ambitious view of where we are as an organisation and where we need to get to; providing more homes for people who need them by running an efficient and successful business.

We are currently seeking for a proactive individual to take on a new and exciting opportunity within our development team. You will provide a highly efficient customer care service to residents of our new build shared ownership and private sale properties during the defects liability period.

In this varied role you will act as a first point of contact and support customers with their queries and manage any issues confidently. Effectively you will take personal responsibility for assessing situations, making decisions and taking ownership of the properties you are managing. You will familiarise yourself with the properties and know how to escalate any issues. Professional in your approach you will use authority to instruct repairs where necessary and deliver a continuous customer satisfactory service.

Further to this you will engage and strengthen relationships with colleagues and developers to ensure you promote good communication and resolutions. Other duties will include notifying poor performance for the project management to the delivery team and providing regular reports in snags and defects. In addition you will also support the sales and marketing team by reinforcing where necessary customers and Paradigm’s respective responsibilities under the terms of the lease.

To be successful in this role you must have good experience of managing a caseload or in a customer care function. Resilient and approachable you will be able to work methodically to reactive tasks. Excellent time management and organisation skills along with strong verbal and written communication skills are essential.

At Paradigm, we work hard and strive for excellence. In return we offer a great place to work and an attractive range of benefits, including a Health Cash Plan, bonus potential, competitive pension options and 25 days holiday plus 3 days closure at Christmas. We welcome applications from all sections of the communities we work in.

Shortlisting will be conducted in line with the essential and desirable criteria set out in the person specification.

Closing date: Thursday 14th February, 2019
Interview date: W/C 24th February, 2019