Customer Support Executive – Accountancy Software

2 days left

Recruiter
Webrecruit
Location
Milton Keynes, Buckinghamshire
Salary
£25,000 - £40,000 negotiable DOE Plus Benefits
Posted
24 Jan 2019
Closes
21 Feb 2019
Ref
HKRLI0703/JAM-AF
Contract Type
Permanent
Hours
Full Time

Customer Support Executive – Accountancy Software 
Milton Keynes, Buckinghamshire 

Are you a proactive individual with an understanding of financial accounts? Want to develop an exciting career with a highly-successful business? If so, this is a brilliant opportunity to deliver a first-class service to a varied customer base as a Customer Support Executive.  

Our client would particularly be interested in hearing from candidates who have worked within an accounting function, and who would like to make the move from using accounting software to supporting an accounting software application.  

The Company:  

Our client is a globally operating provider of leading software solutions for investment, asset and property management clients in both the Commercial and Residential sectors.   

Due to continuing team expansion, they are looking for two Customer Support Executives to join either their Commercial or Residential Teams. This is an exceptional time to join our client and to push your career to the next level.  

The Rewards:   

- Salary of £25,000 - £40,000 negotiable DOE   
- Profit share   
- Great location with links to public transport and the town centre   
- BUPA medical cover   
- Pension scheme   
- Death in Service benefit   
- Income protection scheme   
- 25 days’ holiday   

Based in open plan, modern offices with brand new furnishings, our client’s work environment is friendly and collaborative.   

You’ll join a talented team who support each other and are happy to share their knowledge and best practice to ensure that customers receive a world-class service. 

Our client will provide you with a structured training programme, taking your level of experience into account, to enable you to perform at your best.   

The Role:  

As a Customer Support Executive, you will provide a high-quality service to customers using our client’s accountancy application.  

In this key role, you will take customers’ needs into account, build a strong understanding of their business requirements and help them to take full advantage of our client’s software.  

Specifically, you will:  

- Analyse customers’ problems and determine the best way to resolve them  
- Build positive, long-lasting relationships with customers  
- Prioritise queries and advise customers on the status of their issues  
- Escalate issues as required  

About You:  

To be considered as a Customer Support Executive, you will need:  

- Knowledge of financial accounts, including an understanding of accounts payable and accounts receivable processes   
- Excellent communication and relationship-building skills  
- A great eye for detail  

It would be great if you had customer service and/or account management skills, but this is not essential. Experience in the property industry would also be beneficial, as would the ability to interrogate databases using Structured Query Language in SQL Server environments.  

Our client would love to hear from you if you’ve worked as an Accounts Clerk, Accounts Assistant, Finance Assistant, Finance Clerk, Accountant, Accountancy Assistant or Accounts Technician.  

Other companies may call this role Technical Account Manager, Software Support Executive, Customer Support Representative, Product Support Executive, Software Account Advisor or Customer Representative.  

Webrecruit and our clients are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be. 

So, if you are seeking your next challenge as a Customer Support Executive, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency. 

Working hours: 40 hours per week, 8:30 – 17:30