Customer Voice Manager (Innovation/ Service Development)

Customer Voice Manager (Innovation/ Service Development)  
Salary £28,889 - £35,217
Old Trafford, Manchester
Permanent / Full time 35 hours per week (Mon – Fri 9am-5pm + some evening and weekend work)

We are a leading housing provider in Greater Manchester with a dynamic culture and dedicated colleagues.

We are on a mission to take our customer involvement arrangements to a whole new level, ensuring we are listening to and acting on the voice of our customers.

We also have ambitions to set up an academy, providing training and coaching to empower our customers.

Are you looking to make your mark and to innovate? If yes, then this is a fantastic opportunity to lead on growing our customer involvement arrangements to ensure that every customer’s voice counts.
We are looking to recruit a manager with experience in Customer engagement, who can demonstrate skills and experience in analysis, research and innovation in relation to customer involvement. With enthusiasm, commitment, creativity and a high level of motivation, you’ll have experience of performance management and identifying value for money improvements. First class listening and communication skills as also essential.
          
This is a super exciting time to join ivh, so if you really want to make a difference, we would like to hear from you.

Interview date: w/c 11th February 2019
Closing date: 3rd February 2019