Social Media and Customer Service Executive

Social Media and Customer Service Executive
South Marston, Swindon
£20,000 per annum 

Working closely with both the PR and Customer Service teams, the Social Media and Customer Service Executive will be responsible for monitoring and responding to all brand building customer interaction on social media to sustain a positive and engaging audience experience. 

Key responsibilities 

- Monitor all company social media accounts to identify brand building interactions. 
- Respond to all social media interaction which is seen as brand building. 
- Develop engaging customer responses which enlighten audiences and promote brand-focused messages. 
- Seek opportunities to improve positive engagement on social media and improve the brand’s reputation. 
- Identify, locate and engage with advocates and influencers within social media communities to build relationships. 
- Produce reports to measure KPIs. 
- Work closely with the PR team to ensure the brand tone of voice is accurately reflected in all interactions, posts and content. 
- Work closely with the Customer Relations team to ensure any negative review or complaint is appropriately handled, and any serious issues flagged to the Head of Customer Service. 
- Monitor and develop reports on competitor activity in relation to customer interaction within social media spaces 

Experience and Skills required 

- Previous experience of providing customer service via social media  
- A good understanding of social media platforms 
- Web and computer software proficiency 
- Strong copywriting, content creation, proofreading and editing skills 
- Strong interpersonal, communication and customer service skills 
- Organised, flexible and self-motivated. 
- Forward thinking and creative

To apply for the role of Social Media and Customer Service Executive, please apply via the button shown. 

This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency. 

Additional Keywords: Social Media and Customer Service Executive, Social Media Executive, Social Media Assistant, Customer Service Executive, Customer Service Advisor, Customer Engagement Executive, Social Media & Customer Care Advisor, Customer Service.