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Business Analyst (Lending/ Mortgages)

Description of role and key responsibilities:

Working closely with the Team Leader, Process Owners to facilitate the coordination of strategic and operational change agenda for the Private Bank lending operations business.
Coordinating the process owner community (who own lending originations and servicing processes), to ensure change is accurately implemented into operational process.
All initiatives will be business driven and focused, and may not necessarily involve an IT component.

Key Responsibilities include:

The ability to deliver change with as low-risk, timely and accurate manner as possible.
The ability to facilitate workshops and meetings with senior stakeholders, to gain clear outcomes and drive change agenda forward.
The ability to project manage small change projects and ensure excellent stakeholder engagement to deliver quality outputs on time and to cost.
The ability to perform business analysis to define business problems, offer solution options and define approach to resolution.
Working closely with Lending Operations Team and the Mortgages Project team to support the implementation of the phases of the project.
Training & delivery across the team stakeholders on new initiatives, process change or, where relevant, system changes
Preparation or review of business requirement documents and other initiative / project documents, where required.
Providing support to Business post implementation of change.
Analysing data using excel to identify impacts of business problems.
UAT planning, execution and sign off

Core Skills and Knowledge:

To act with integrity at all times and embrace the philosophy of treating our customers fairly.
Excellent facilitation skills and comfort of driving decisions with senior stakeholders.
Demonstrated process improvement skills.
Substantial experience in end-to-end project work.
Project management skills for delivering small work packets of change.
The ability to design and implement business processes.
The ability to design, execute and advise on structured business analysis methods and the ability to present this using regular tools (Microsoft visio / excel / powerpoint / word).
Operational understanding of the mortgage lifecycle.
Understanding of relevant industry regulations specifically their impact on the lending and mortgage environments. This includes the impact they will have on the various processes, procedures and implications.
Leadership as well as and the ability to train and interact with people on all levels of the organisation.
Computer literate with a good working knowledge of Microsoft Office (incl. Visio and Project)
Sound judgement, decision making & problem solving ability.
Planning, prioritisation, and organising capabilities
Organisation capabilities.

Any other attributes that would be helpful, but not essential for the role: