Customer Service Advisor
- Recruiter
- EE
- Location
- Renfrewshire
- Salary
- Competitive
- Posted
- 18 Jan 2019
- Closes
- 02 Feb 2019
- Sectors
- Customer Service & Call Centre
- Contract Type
- Permanent
- Hours
- Full Time
About the job
A warm smile, a fun loving attitude, a winning personality??? you might not realise it but chances are you already have what it takes to be an amazing Sales Advisor at EE. You see, we don't believe in giving it the hard sell. Our Contact Centres are welcoming, friendly places where everyone's encouraged and supported to perform at their best. It's not about what skills or qualifications you have, or even knowing all about the latest top tech, our brilliant training will quickly get you up to speed. What we look for are the kind of people that will surprise and delight everyone they speak to. No cold calling or meeting impossible targets. It's about listening carefully to our customers' needs and offering them solutions to make their lives better.
It's not always easy. Which is why we need people who can stay patient, show resilience even when being told 'no thanks' and still close a deal without ever forcing it. People who can keep a close eye on their measured targets, and do it all while supporting us in our ambition to become the best for service. Shine though, and the rewards are 100% worth it.
You'll definitely
At EE, we look for people with the energy and enthusiasm to learn. To help us find them, we've created this simple but effective recruitment process. You need to pass each stage to carry on to the next:
We're EE, home to Britain's first ever 4G network and one of the Sunday Times Best Big Companies to Work for. Since becoming part of the BT family, our people have been keeping our customers happy with great service, and our network, which has been named as the best in the UK, is keeping their digital lives connected. Join our Customer Care team and help bring it all to life.
To apply
For more information and to apply, please click the 'apply' button.
At EE, we're creating an inclusive working environment where people from all backgrounds can succeed.
Diversity makes sense for us, for our customers and for our future. We value different perspectives, skills and experiences, and welcome applications from all sections of the community.
PLEASE NOTE: Our centres are open 7 days a week, 365 days per year, between the hours of 08.00am - 21.00pm weekdays, and 08.00am - 20.00pm at weekends. Your shift rotation will fall within these time frames and whilst there are a variety of full-time shift patterns on offer - for example, 8.5 hours, 10 hours or 12 hours - please be aware that these are also subject to change. Rest assured however that you'll get 30 days' notice prior to any changes.
A warm smile, a fun loving attitude, a winning personality??? you might not realise it but chances are you already have what it takes to be an amazing Sales Advisor at EE. You see, we don't believe in giving it the hard sell. Our Contact Centres are welcoming, friendly places where everyone's encouraged and supported to perform at their best. It's not about what skills or qualifications you have, or even knowing all about the latest top tech, our brilliant training will quickly get you up to speed. What we look for are the kind of people that will surprise and delight everyone they speak to. No cold calling or meeting impossible targets. It's about listening carefully to our customers' needs and offering them solutions to make their lives better.
It's not always easy. Which is why we need people who can stay patient, show resilience even when being told 'no thanks' and still close a deal without ever forcing it. People who can keep a close eye on their measured targets, and do it all while supporting us in our ambition to become the best for service. Shine though, and the rewards are 100% worth it.
You'll definitely
- Love talking to people and have a knack for understanding their needs
- Show a real hunger when it comes to spotting a potential customer and closing a deal with them
- Be tenacious, adaptable and resilient
- Stay motivated in a targeted environment where the rewards for achieving are sky high
- Know the importance of working well with your team and making an impact on the business
- Show a genuine interest in communication technology.
- Know a thing or two about the telecoms industry
- Have a track record of delivering results and exceeding stretching targets
- Have experience of working in a contact centre environment.
- Competitive salary
- Uncapped commission - typical commission earnings are GBP4,500 a year (pro-rata), but the top 20% of our sales people are earning around GBP18,000 a year in commission (pro-rata)
- 25 days' holiday (pro-rata) - with the opportunity to buy up to 30 days
- 75% discount on your personal EE mobile phone package
- 30% Friends and Family discount from day one (conditions apply)
- Discounted EE TV and broadband packages
- Healthcare cash plan (worth GBP126.00)
- Pension (up to 9% employer contributions - conditions apply).
At EE, we look for people with the energy and enthusiasm to learn. To help us find them, we've created this simple but effective recruitment process. You need to pass each stage to carry on to the next:
- Visit our website and fill in our short online application form
- We'll send you a link to our online assessment which shouldn't take more than half an hour or so to complete
- If you pass the online assessment, one of our recruitment team will give you a call and you'll have a telephone interview
- Attend a recruitment event at one of our sites. You'll get to meet the team and see what the job is really like.
We're EE, home to Britain's first ever 4G network and one of the Sunday Times Best Big Companies to Work for. Since becoming part of the BT family, our people have been keeping our customers happy with great service, and our network, which has been named as the best in the UK, is keeping their digital lives connected. Join our Customer Care team and help bring it all to life.
To apply
For more information and to apply, please click the 'apply' button.
At EE, we're creating an inclusive working environment where people from all backgrounds can succeed.
Diversity makes sense for us, for our customers and for our future. We value different perspectives, skills and experiences, and welcome applications from all sections of the community.
PLEASE NOTE: Our centres are open 7 days a week, 365 days per year, between the hours of 08.00am - 21.00pm weekdays, and 08.00am - 20.00pm at weekends. Your shift rotation will fall within these time frames and whilst there are a variety of full-time shift patterns on offer - for example, 8.5 hours, 10 hours or 12 hours - please be aware that these are also subject to change. Rest assured however that you'll get 30 days' notice prior to any changes.