Apprentice Business Administrator for Music Charity

Making music changes lives. At the Music for All Charity we believe that EVERYONE should have the opportunity to learn to play music. Sadly, many people are not fortunate enough to have access to musical instruments or ways to help them to learn and discover. This is where we come in.

• We donate instruments and music tuition to individuals who need our help.
• We make grants available to address the musical needs of community music groups and educational organisations.
• We bring free of charge Learn to Play experiences to people of all ages and backgrounds.
• We promote the life-changing benefits of music making.

At Music for All, nearly all of us are musicians, involved in the musical instrument industry or both, so we really know first-hand what an amazing effect making music can have on peoples lives. We see everybody from disadvantaged young people blossoming at school through to older adults discovering music, sometimes for the first time, much later on in life.

Come and join a friendly team, and help people fulfil their musical dreams. Young, old, regardless of personal or life challenges, we truly want music to be for all!

Customer Service Responsibilities:

You will provide a high quality service to customers by phone & digitally. These may be one-off or routine contacts and include offering advice, guidance and support, organising donations, payments and more.

• Answering a wide range of general enquiry phone calls
• Organising musical instrument donations from the public
• Liaising directly with the public in relation to the grant application process (giving advice, explaining the process, chasing successful applicants for feedback & photos etc.)
• Dealing with offers of support and fundraising for the Charity by phone and email
• Responding to messages that come in through social media

Grant Application Process Administration:

You will deal with all applications for funding to the Charity from the point they come in until we close the applicants case. All our applications are administered through an online portal, and you will become the expert. The process you will manage includes but is not limited to the following:

• Sending emails to the nominated witnesses of the applications to enable them to give a statement of support
• Processing the data to prepare lists of complete & incomplete applications so that the trustees know which ones to judge
• Processing grant payments to successful applicants
• Handling the after-care of a grant recipient chasing them for feedback and for the pictures of them playing that we require

Other administrative tasks:

We operate in a small team of 3 people; so the right candidate will have a muck-in attitude & will be ready to step in and help with a very wide-range of tasks, including but not limited to:

• Assisting with running the Charitys Facebook, twitter and other social media accounts
• Assisting with creating stories & content to go out in a quarterly electronic newsletter
• Assisting with creating Charity relevant publications (brochures, leaflets etc.)
• Managing control of buckets and tins that we send out to fundraisers around the UK to collect money
• Preparing reports & attending meetings with the Board of Trustees
• Assisting Paul and Alice with Events and general activities
• Working with Clare on invoice matters
• Compiling other charity administration (Companies House etc.)

Working hours of 37.5 per week includes 20% off the job training time, which will be spent in the office with the team available to offer support.

Training to be Provided:

This course is suitable for those working in intermediate administrative roles such as administrators, office juniors/ medical receptionists, junior legal secretaries or junior medical secretaries. Apprentices will need to cover a range of tasks in order to show competence against a range of national standards. Tasks may include producing business documents, contributing to the organisation of events, developing and delivering presentations, providing reception services, using and maintaining office equipment, providing administrative support for meetings, using a variety of software packages, analysing and presenting business documents and managing projects.

The course will allow apprentices to gain technical knowledge and real practical experience, along with functional and personal skills required for their immediate job and future career.

Expected Duration:

12-18 months

Skills Required:

•Good telephone manner

•Customer service

•Computer literate (familiar with Microsoft Excel)

•Ability to learn quickly

Qualifications Required:

Personal Qualities:

•Polite, reliable, punctual & organised

•Ability to deal with customer conflict and challenge

•Strong interpersonal and communication skills

•A positive, can-do attitude

Future Prospects:

Permanent position upon successful completion.

Other Important Information:

All applications must be made through Apprenticeship vacancies. Do not contact the employer direct as this may result in your application not being considered. The National Minimum Wage for Apprentices is GBP3.70 per hour effective from 1st April 2018. This is the legal minimum pay per hour applying to 16-18 year old apprentices and those aged 19 and over in the first year of their apprenticeship. For apprentices 19 or over who have completed their first year and are continuing their apprenticeship, the National Minimum wage appropriate to their age applies.

Reality Check:

10 minute walk from the train station