ICT Technician

We are looking for an ICT Technician to join our outstanding team at Harris Academy Tottenham.

Your opportunity

This role will be based at Harris Academy Tottenham and will be line managed by a member of the Senior Leadership Team at the Academy. The role will also work closely with the Academies ICT Service Manager and the Central ICT team to provide an outstanding level of ICT support to the staff and students at the school.

As part of Harris, you will join a community of staff dedicated to transforming education in London. With regular progression opportunities and outstanding CPD for support staff, there will be a wealth of opportunities for you to grow your career, whether at Harris Academy Tottenham, in one of our other 46 academies, or in our central team. Our aim is to help you achieve your ambitions more quickly.

Harris Benefits

As part of the Harris Federation, we can offer you a range of benefits, including:

• The opportunity to develop and grow your career within the Federation.
• Performance and loyalty bonus
• Pension scheme (LGPS) and access to our Harris Wellbeing Cash Plan, covering a range of health and wellbeing benefits
• Bicycle Purchase and ICT loans

Click here for a full list of Harris benefits.

What we are looking for

We look for talented individuals who want to be a part of transforming education in London, and helping create exceptional places of learning.

• You will be able to demonstrate good knowledge and recent experience of:
  • Microsoft Windows 10, Office 2016, Apple OS and desktop related software products.
  • Citrix, Virtual Desktops, LAN/WAN, TCP/IP, Anti-Virus, Internet Access and security solutions.
  • Administering AD login accounts, Distribution and Security Group membership within a Windows Server 2012 Active Directory.
  • Supporting Apple products, specifically iMacs and iPads in an educational or corporate environment.
• You must have excellent troubleshooting skills, backed by a clear, analytical approach to problem solving.
• You must be self-motivated, have a can do attitude and a strong commitment to team-work and customer service.
• You will have a proven track record of balancing priorities and working to strict timescales to deliver high quality results on time, in a fast paced environment.
• You must be flexible and adaptive and be able to handle the various pressures and demands associated with working in a customer focussed ICT support role.
• You will be a confident communicator at all levels, with excellent verbal and written communication skills for a range of audiences and social media platforms.
• You will be committed to safeguarding students and staff within the educational establishment.

Desirable:

• Recent experience in a similar, client facing role in either a primary or secondary school and will therefore a have experience supporting the various applications typically used within the education sector
• Relevant Microsoft or similar qualifications to support the above experience
• A good knowledge and understanding of the ITIL framework, supported by an ITIL V2 Foundation qualification.

Please download the job pack for a full job description and person specification.

About Harris Academy Tottenham

Harris Academy Tottenham is a 3-18 academy with a Specialism in Mathematics and Enterprise, judged by Ofsted as 'Outstanding' in 2017. This will be an exciting opportunity to be part of an excellent team who will develop and provide outstanding teaching and learning and exceptional outcomes for students.

Why work at Harris Academy Tottenham?

• The opportunity to work a new and exciting academy, judged 'Outstanding' by Ofsted
• A calm, well-disciplined yet positive and innovative learning environment
• Excellent prospects for future promotion
• A fantastic community of parents and children who deserve the best

Harris academies are committed to safeguarding and promoting the welfare of children and expect all staff and volunteers to share this commitment. All offers of employment are subject to an Enhanced DBS check, and where applicable, a prohibition from teaching check will be completed for all applicants. In line with our commitments to safeguarding, the Harris Federation uses preferred agencies and is unable to work with any agencies where Terms of Business have not been agreed by both parties prior to an engagement.