Practice Manager

Job Summary

Provide continuity between Directors and staff to enable the business to meet its agreed aims and objectives. This is within a profitable, efficient, safe and effective working environment whilst maintaining a happy and committed team. The main areas of responsibility will be Office environment, Staff and Systems Development, Financial Reporting and Business Protection.

Skills and Knowledge Requirements of the successful applicant:

• A broad Understanding of the requirements of a small to medium sized business
• Ability to communicate well both verbally and in writing
• Leadership and Team Building Experience
• Ability to devise and review systems for operational efficiency and control
• Ability to report on and explain accounts
• Good knowledge of and ability to keep abreast of changing legislation relevant in the property sector and changing employment legislation
• High aptitude for problem solving and decision making

Key Roles and Implementation Areas to provide competency areas

1.  Improving Performance / Productivity

• Overseeing optimisation of office layout, staff development / training / workloads and organising the ongoing paperless requirements
• Organising time management / diary management / time recording & software
• Reviewing the Offices hours of operation and optimisation of staff effectiveness

1.  Business Protection

• Manage risk / identify risks
• Oversee efficient and easy to use systems / protocols
• Oversee Company documents and templates – maintain and review
• Organise Insurance – contents / life insurance / professional indemnity 
• Ensure Compliance - Health & Safety / Data protection / RICS /FCA / Clients’ accounts
• Organise Business interruption plans - in event of fire /flood at office
• Oversee RICS – annual returns / CPD / gift register / money laundering regulations/complaints procedure/ registered valuers
• Organise and Oversee Systems for monitoring receipt of cash and cheques into office
• Oversee Mapping – Promap / Latitude Cartography
• Oversee Broadband / I-cloud

1.  HR

• Monitor workloads / anticipate staff requirements for the business
• Organise recruitment / Contracts of employment /  staff discipline
• Organise Annual Staff reviews
• Oversee Pay and pay reviews / pensions / staff records / death in service scheme
• Organise Staff entertainment / monthly lunches / anniversary lunch / summer outing
• Oversee Staff H&S / accident book
• Oversee Holidays / holiday cover / sickness / work experience / ear to ground / “bridge”
• Oversee Casual staff - management

1.  Administration

• Organise company records
• Organising and overseeing Meeting agendas / minutes / follow-up
• Organise Equipment / IT / office space/ stationery / photocopier /dead filing
• Organise Telephones – contracts for mobiles / Ipads and office phones
• Organise Subscriptions - RICS; CAAV; CLA; GCWT; Grasshoppers; HHA etc

1.  Finance

• Overseeing WIP/Bookkeeping / accounts / expenses / VAT/ accountants /Companies House
• Overseeing Banking / overdraft
• Organising Sales of shares documentation / dividend documentation
• Overseeing above line matters
• Overseeing Cost control / purchases / debt control
• Instigating management fee reviews / hourly rate reviews

1.  Business Development

• Assist with Annual report implementation / Rental statistics / Management statistics / Bench marking
• Organise Pitching packs / terms of business
• Website / Marketing / Brand management / Events to attend / Entertainment / Sponsorship
• Training / CPD
• Give views on developing/broadening/curtailing the services the business offers

Practice Manager

Fowler Fortescue is a Rural Asset Management Company with offices at Fonthill Bishop SP3 5SH (West of Salisbury in Wiltshire).

The business has grown substantially and we now require a Practice Manager committed to running it full time in conjunction with the Directors.

The successful candidate will have experience of fulfilling a similar role.

This is a great opportunity for an experienced, forward thinking Practice Manager and if you would like further information or a copy of the job description please contact Paul Tory in writing with your CV.