PhD Life Science Graduate Application Engineer

Recruiter
Davanti Solutions t/a Davanti Recruitment
Location
Hertford
Salary
30000.00 - 40000.00 GBP Annual
Posted
14 Jan 2019
Closes
11 Feb 2019
Contract Type
Permanent
Hours
Full Time

PhD Life Science Graduate Application Engineer

Hertfordshire

Salary: GBP30,000 - GBP40,000

A fantastic opportunity for a Graduate Application Engineer to work with scientific cameras, and other products, including solid state, electron tube and Laser technologies, as well as larger systems products, following appropriate training.

Essential Skills

*PhD in Life Science or Imaging

*Excellent interpersonal skills.

*Be comfortable dealing directly with customers by phone, email and in person

*Ability to work as part of a team

*Strong communication skills

*Pragmatism and high organisational skill

*Full, clean UK driving licence

Desirable skills:

*Practical experience of microscope use or imaging with scientific cameras
*Knowledge of electronic and photonic devices, such as light sources (lamps, LEDs, lasers) and light detectors (photodiodes, PMTs, cameras), and optical devices such as lenses and filters
*Knowledge of PCs, interfaces, software, drivers, firmware, etc. General computer literacy is essential
*Knowledge of microscopy applications and techniques (eg, Super-resolution imaging, FRET, TIRF etc), as well as other imaging applications in machine vision, physics, or X-ray fields
*Articulate complex technical ideas in a simple way to prospective customers
*Understand customer objections and solve problems in complex environment, in a professional and timely manner
*Customer facing experience
*Self-motivated and able to work with minimal supervision
*Ability to organise/prioritise work schedule to complete objectives and satisfy customer requirements
*Ability to be flexible, pragmatic and forthcoming as part of a small but dynamic team, handling a wide variety of technologies across a broad range of customers and applications
*The ability to diagnose faults in electronic circuitry and have the ability to remove and replace components at board level and fix minor problems (eg power supply failures, fault-finding to board level)

Responsibilities:

*Support sales team with technical demonstration of our products, at customer-site demonstrations, and some exhibitions, around the UK, or internally at UK
*Answering technical questions via phone, e-mail, or web sessions, for prospective sales opportunities, and to assist the sales team
*Assist in management of our hardware and demo stock, for loans and demonstrations
*Test demonstration units prior to delivery to customers and pack ready for shipping
*Be able to demonstrate all features of the software packages
*Follow-up with customers during pre- and post-sales efforts to ensure strong customer relationships
*Occasionally assist with tender submissions, lead generation, and quotes to new and existing customers within the UK
*Maintain the company's database (CRM) with accurate information
*Participate in monitoring and reporting on the activities of competitors, potential collaborators, and identify business opportunities
*Acquire, maintain, and expand knowledge of products, competitive landscape, and the market to meet the customers' technical needs
*Understand the market segments in which it operates and how their products and services are used within each market segment
*Provide feedback from current and potential customers to enhance products and services
*Ensure all demo stock items are maintained in good working order (test each item annually) and maintain demo PCs with the latest software
*Be the first point of call for all customer technical issues (ie non-sales), for example camera failures, driver problems
*Liaise with Parent Company over email and respond to customer as necessary, until any problem is resolved
*Liaise with sales engineers on potential customer upgrades to existing systems
*Be prepared to make customer visits to provide on-site technical support with/without sales person

A fantastic opportunity for a PhD Life Science Graduate Application Engineer to work for a leading global, high-technology company.

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