Guest Relations Manager - 4 day week - 4-5 star level Hotel

Recruiter
Anonymous
Location
Buckinghamshire
Salary
23000.00 - 24000.00 GBP Annual
Posted
12 Jan 2019
Closes
16 Jan 2019
Contract Type
Permanent
Hours
Full Time
We are looking to recruit a Guest relations Manager for a Deluxe hotel in Buckinghamshire.

The role:

To ensure guests are served in a friendly and efficient manner. You will be responsible for coordinating, planning and executing all acivities focused on the guest service experience including Food & Beverage attendants, concierge, porters, doormen and guest coordinators on a daily basis.

To deal with guests requests, in a timely and professional manner, finding operational solutions to all guest challenges, ensuring that the hotels reputation is intact, the company values are adhered to and that the guests problems are resolved to their satisfaction.

Ideal candidate:

Must have previous experience in a similar role within a 5 star or delux hotel or similar venue.

Must be courteous and focused on providing a consistently high standad of customer service

Must possess excellent communicaton and interpersonal skills.

Experience withi Micros/Opera/Fidelio

Basic Salary

Circa GBP23,000-GBP24,000

4 DAY SHIFTS - 12 hours - 3 DAYS OFF

(May be required to cover the odd night shift when required)

Accommodation on site on offer based on availability