At the Royal College of Nursing we’re an optimistic organisation. And we’ve got good reason to be. We all share the same voice when it comes to changing the shape of the health policies of the future. As the largest trade union of nursing staff and students in the UK – with around 435,000 members – all we can see are the infinite possibilities for a brighter future. Join us and you will too.
We are number 14 in The Sunday Times 100 Best Not for Profit Organisations to work for, with One Star Best Companies Accreditation for 2019 and are accredited with Investors in People Gold Standard.
RCN Birmingham Office, 35 Hours per week, Permanent
The role, USP, Benefits, The Person, Contact Details and Timescales
As an Administration Co-ordinator you’ll use your enthusiasm, your previous management experience and your strong customer service skills to deliver an exceptional service to support our members and other stakeholders. You will work closely with, and deputise for, the Regional Service Manager, line manage administration colleagues and co-ordinate the delivery of case management and other regional work within the West Midlands Office.
In this varied role, every working hour will be filled with possibilities which will see you involved in the many duties that support our regional activities. You will deliver an excellent, confidential service and by utilising your experience of developing and line-managing a team, you will ensure the high performance of yourself and others.
Your organisational skills, communication skills, along with your excellent written, oral and presentation skills, will be fully utilised as will your ability to manage competing demands all, of course, whilst maintaining a calm, measured and professional service. It's a great way to build on your skills and experience and develop your potential.
What we offer you
We expect you to look after our members and we expect you to be rewarded for it. As well as a whole range of learning and development opportunities we can also offer you an impressive range of benefits. We have a highly competitive pay structure, as well as flexible working and annual leave of up to 32 days.
Balancing work and life commitments is important to us as an organisation. We are a diverse organisation and understand everyone has different needs. All employees can ask for flexible working and when personal circumstances change we will work with you to find a smarter working solution that suits everyone. In fact, many of our employees enjoy home working, flexible working or compressed hours, enabling them to deliver results with minimum impact to their professional and personal commitments. We also offer generous Maternity, Paternity and Adoption leave packages.
To join us you will need to be flexible in your approach, have strong management skills, experience of working in a fast moving customer service environment and of building strong and successful relationships with both internal and external stakeholders. Having a clear understanding of completing and setting business objectives, developing and implementing professional standards and policy implementation you will need to be able to take ownership of projects.
Whatever your background, you'll be efficient, accurate and show a real customer focus in all you do.
To succeed at the Royal College of Nursing all you need to do is think bigger, better and brighter. And with an attitude like that, anything’s possible.
Closing Date: Midnight on 27th January 2019
Assessment and interview Date: 7th February 2019