People Services Advisor - Employee Relations

People Services Advisor- Employee Relations

Wilmslow

Salary: GBP30,000 - GBP35,000

Benefits: 9% On-Target Bonus, fantastic pension scheme, 28 Days holiday + Bank holidays, x8 Life Assurance, market leading family friendly policies, employee discounts and more

Our client is the largest mutual life, pensions and investment company in the UK, with Group funds under management of GBP114 billion and latest ProfitShare pay out to members of GBP142 million. Group businesses provide around 9.0 million policies and employ 3,669 people. (Figures quoted are as at 10 May 2018).

Founded as a Friendly Society in a London coffee shop in 1861, our client started out with the aim to help people avoid the stigma of a pauper's grave. Since then we have been helping people help themselves and are committed to delivering the best value for customers and putting members first.

We are currently transforming our People team, which involves the re-organisation of resource and activity into a tiered support and advisory model. This has resulted in the need to build our advisory capability in the shared services team. We are also introducing a new HR System (SuccessFactors), which will fundamentally change the way the People team supports the wider business.

We are looking for a People Services Advisor specialising in Employee Relations (ER) to join the team based in Wilmslow. The role is critical to the functions future success and will build capability to support our new ways of working through acting as a key contact for both employees and people managers seeking guidance on the management of ER cases (sickness, disciplinary, grievances, etc.) and other day to day HR queries.

Responsibilities:

• Be a first point of contact for ER advice and support, acting as a key contact for both employees and people managers.
• Proactively keep up-to-date with related People/HR and business issues, plus initiatives that may impact the ER strategy, and ensure that relevant information is shared within the immediate team, as appropriate.
• Whilst ER is the primary focus of the role, you will also work in partnership with people managers supporting performance management, absence management, resourcing, employee management and employee development, ensuring input is provided effectively, professionally and within required timescales.
• Provide input into policy development activities to raise awareness of and ensure compliance with best practice.
• Support the upskilling of the People Services Co-ordinators, plus associated activity that contributes towards the self-service knowledge and capability.

Skills, Qualifications & Experience:

• Demonstrable experience as a subject matter expert within an internal customer facing HR role, being able to successfully demonstrate evidence of working with complex Employment Relations cases.
• Candidates must have achieved or be working towards a CIPD qualification (Level 7 or equivalent).
• Commercial experience and an understanding of how HR can impact business performance.
• Previous experience with changes to contract, redundancy and high volume consultations.
• Excellent coaching, planning and organisational skills.
• Good awareness of the risks associated with people issues, recognising the appropriate point of escalation.
• Experience of SuccessFactors or similar leading HR technology platform would be beneficial.
• Exceptional communicator with the ability to relay complex data, simply and concisely in both written and verbal formats.
• High degree of influencing and persuasive skills with the ability to interpret complex cases, plus implement with a commercial awareness.

Our client is an equal opportunities employer. They work hard to attract the best talent for their award-winning team. They believe that embracing difference makes them stronger. Their diverse people bring them different skills - whatever their educational background, disability, gender, age, sexual orientation, race, religion or belief.

They will consider flexible working arrangements for all our roles. They also welcome applications from individuals who have taken an extended career break.

To apply, please use the 'Apply Online' link below.