Quality Assurance Team Leader

An exciting opportunity has arisen within our Quality Assurance Department for a skilled individual to lead, motivate and develop a team of individuals, supporting a positive and engaging culture where colleagues can deliver against performance objectives and progress within their roles. You will be based in our Bexhill offices on the South Coast of England.

The Role

To coach and mentor individuals against a pre-defined career pathway and encourage the creation

and maintenance of professional development plans.

Manage the day to day team outputs through forecasting, effective planning, monitoring and managing capacity and demand. Utilising tools such as productivity models, daily planning, 'state of plays', team meetings, performance feedback, work allocation reporting and key controls.

SKILLS, KNOWLEDGE AND EXPERIENCE

Skills

Essential:

Strong Influencer and Motivator

Leadership and Management

Coaching and Development of individuals

Excellent organisation skills

Decision Making

Managing difficult conversations

Resilience and Confidence

Excellent communication and interpersonal skills

Delegation

Knowledge & Experience

Essential:

Experience of leading and managing to include coaching for success

Experience of managing a team to meet performance targets

Desirable:

Experience gained in leading a fast moving operations (front and back office) ideally within the insurance or financial services sector

Interfaces:

External:

?? Software Suppliers

?? Outsourcers

Internal:

?? To liaise with key stakeholders, including Team Managers and Department Managers

?? Quality Improvement Team

?? Learning and Development

?? Customer Relations Department

About us

Hastings Direct is a fast growing, agile, digitally focused general insurance provider of products and services to over 2.7 million customers in the UK. We've significantly grown our customer base over the last three years and we now employ over 3,400 colleagues.

It's our attitude and the way we run our business that makes us different. We focus on getting it right for our colleagues, customers, company and community. It's a dynamic, flexible, fun and constantly changing environment. You'll enjoy the scope to make a real difference for our customers, influence our company, benefit the communities we work in and have some fun along the way.

Benefits for you

Please find some of the great benefits we offer here at Hastings Direct;

?? Competitive basic salary

?? Up to 5% bonus earning potential

?? 25 days holiday plus bank holidays

?? Life assurance

?? Competitive pension

?? Flexible benefits - buy or sell holidays

?? Discounted Hastings Direct products

Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks