Lead VPO/Lead Network Engineer

* Search * Previous GLOBAL REGULATORY AFFAIRS VACANCIES TALENT POOL - HULL * Shift Supervisor Next Lead VPO/Lead Network Engineer Recruiter Orange Location Slough Salary Competitive Posted 01 Jan 2019 Closes 29 Jan 2019 Sectors Engineering Contract Type Permanent Hours Full Time Email me latest jobs Lead VPO/Lead Network Engineer * * * * * * ref : 550574 | 15 Nov 2018 apply before : 03 Dec Bath Road, Slough, Royaume Uni - United Kingdom about the role Job Purpose Collaborate in designing technical solution on complex, non-standard customer business requirements in the pre-sales and/or post-sales phase, validate the design by implementing first few sites in the network (PoC & Pilots), deliver tested configuration templates & configuration guidelines thus enabling smooth rollout of on-time and right first time implementation of customer projects and solutions. Efficiently engage and matrix manage operationally the Customer Deployment team to achieve on time and right first time deployment of customer solution within aggressive deadlines. Be responsible to lead, delegate and empower the Customer deployment team during the build phase. Act as highest technical authority during run phase as well during the customer life cycle for driving critical matters amongst heterogeneous entities for the customer. Key Result Areas I - Solution Design & Qualification * Early engagement during the Pre-Sales phase + Customer workshop participation + Contribute to customer solution definition, qualification & validation + Ensure compliance with already implemented network architecture and solutions + Create with Solution Consultants the Customer network design * Involvement in Design activity + Validate and qualify the HLD + Qualification and verification of new SAM requests for the Customer + Provide complementary design documentation for implementing the solution * Design validation and Customer acceptance + Facilitate and support a lab and/or proof-of-concept for new solutions + Support the first few Customer pilot site implementations + Gather customer and Sales feedback II- Solution Build & Deployment * Own network design documentation + Create the Customer technical documentation for change & release management and operational entities. + Build the Customer specific configuration templates and guidelines to be applied in order to meet Customer service requirements + Decide the project implementation process with lead Project Manager on the high level interlock * Formation of network deployment team + Contact the Lead Project Manager for the official request for resources + empowered to work with resource managers directly + enlist the technical knowledge required for the scope of the project to let the manager select the deployment team. + analyze the resource capacity, coverage & availability and feedback to the Lead PM and let him confirm if that would meet the project plan * Train the designated deployment team on Customer technical design specific requirements. Obje4ctives are to: + Share the technical configuration guidelines, any non-standard items, customized SAT requirements, designated database with the deployment team + Keep the deployment team up-to-date on architectural changes. + Ensure technical knowledge transfer amongst key CS&O teams (VPO, Customer Service Desk,) so that customer solution be aligned with technical and operational rules in place * Direct the Customer network deployment + To share the scope of the project, its rollout schedule and any specificity with the VPN deployment team at the start of the deployment phase. + Ensure that all the team members of the Deployment Team are applying consistently the technical recommendations, guidelines and configuration templates + Provide technical expert support to the Deployment Team + Be point of escalation to the Deployment Team with regards to technical issues related to design III- Technical Expertise and Support * In Pre-Sales phase: + For new network/new Customer: in the RFP phase support in the qualification of the requirements and the level of efforts of Deployment team + For existing network: support the validation of the technical requirements to allow the implementation of a new service the Customer is ordering to ensure compatibility and interoperability of the new service with the Customer specific design * In Post Sales Build Phase: + Be point of escalation for design for the lead Project Manager and the Head of Problem Management team. + Handover of the technical design & the customized technical guidelines & procedures to the Run entity + Participate along the project management team in the post implementation review of the project (project closure) * In Run Phase: * Validate major complex changes of the solution & design * Provide guidance and support during major incidents & escalations IV- Customer * Being part of the Customer governance model, VPA needs to participate in the architecture board meetings with the Customer. * Participate in internal and external technical meetings to drive technical related subject by representing highest technical expertise. Relations * Service Design * Service Transition * Service Operations Job Contacts * Within Orange Business Services: + Account Managers, ATD, Operational Architects, Consultants, Solution Partners, Complex Solutions + Engineering, SIE, SLM, GPOs, VPO managers + Customer Program Director, Customer Service Director, Lead Project Manager + Support organizations (Deployment teams, Head of Problem Management - IPE) + Network Support entities (OINIS) * Outside Orange Business Services: * Customers * Cisco Technical Support * Any other vendor technIcal support * Technical training partner Key Outputs and Metrics * Design feasibility & quality * Technical documentation & knowledge transfer * Deployment team formation * Minimized number of Incidents and restore time * First time right implementation * Customer Confidence & Satisfaction * Rollout consistencyKey about you Educational background: * Degree in telecommunications field * CCIE certification or comparable level Professional Experience: * 8 -10 year experience in Orange Business Services network topology and/or in an operational IP environment * 5 year experience as Lead Network Engineer within Orange or similar role in other companies Knowledge and skills: * Knowledge of the following: All VPO & Lead VPO skills * Security skills * Design methodologies * Project management (Synergy, PMP, Prince2, ?.) * Development skills (Agile/SCRUM, ?) * Understanding of technologies across multiple networks and services * Ability to engage and partner with customers at a detailed technical & operational level * Ability to assess risk exposure and be able to translate customer business requirements into technical architectures and design * Advanced Soft skills (Decision Making, Leadership skills, "Can Do" Attitude, Communication skills, ?) * Good organization & Time management * Empowerment and Delegation (matrix management skills) * Team Spirit * Fluent in both spoken and written English (additional language may be required) * Excellent communication skills (including presentation, negotiation) additional information department Customer Services & Operations Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business. contract Regular * Degree in telecommunications field * CCIE certification or comparable level Professional Experience: * 8 -10 year experience in Orange Business Services network topology and/or in an operational IP environment * 5 year experience as Lead Network Engineer within Orange or similar role in other companies Knowledge and skills: * Knowledge of the following: All VPO & Lead VPO skills * Security skills * Design methodologies * Project management (Synergy, PMP, Prince2, ?.) * Development skills (Agile/SCRUM, ?) * Understanding of technologies across multiple networks and services * Ability to engage and partner with customers at a detailed technical & operational level * Ability to assess risk exposure and be able to translate customer business requirements into technical architectures and design * Advanced Soft skills (Decision Making, Leadership skills, "Can Do" Attitude, Communication skills, ?) * Good organization & Time management * Empowerment and Delegation (matrix management skills) * Team Spirit * Fluent in both spoken and written English (additional language may be required) * Excellent communication skills (including presentation, negotiation) Share * Facebook * Twitter * LinkedIn * Google+ Sign up for job alerts Get new jobs for this search by email Email jobs Apply Sign up for job alerts Get new jobs for this search by email Email jobs Transition * Service Operations Job Contacts * Within Orange Business Services: + Account Managers, ATD, Operational Architects, Consultants, Solution Partners, Complex Solutions + Engineering, SIE, SLM, GPOs, VPO managers + Customer Program Director, Customer Service Director, Lead Project Manager + Support organizations (Deployment teams..... click apply for full job details