Income Management Specialist

Income Management Specialist

Salary | (£26,500 - £28,000)

Full time | Fixed Term | 35 Hours Per Week 

Region | Lancashire

Location | The Globe Centre, Accrington, BB5 0FL

Contract Duration | 10 Months

Job Type | Neighbourhood Management 

Closing Date | 20/01/2019 

Ref No | 784

The Client

Onward Homes is the largest registered provider of social housing, based solely in the North West of England.

In April 2018, we brought the Group together under the Onward brand to signal our intention to increase our impact and to make a greater contribution to the communities and customers we serve. We are delivering a major transformation change programme in the way in which we deliver services and how we are structured as a business.

The Role

As part of our continued focus on developing and shaping our customer services and supporting our wider development strategy, we are looking for an Income Management Specialist, 1 post, to join our Operations Team.

This post is being offered on a fixed term contract for the duration of 10 months.

Reporting to the Income Management Team Leader, you will be responsible for management of rent accounts and income collection to reduce rent arrears, achieving agreed targets for revenue collection, embedding early intervention and the prevention of debt escalation as well as preparing casework and representing the Organisation at court in legal proceedings.

About You

To be successful you will have experience of managing rent accounts, preferably in the social housing sector, with an awareness of Income Management Procedures and Law. Have good organisation skills and the ability to communicate effectively, with colleagues at all levels and customers from a diverse background.

You will have a good understanding of key housing legislation, best practise, as well as current welfare benefits and be familiar with County Court rules and procedures, relevant government legislation for dealing with debt and have experience of presenting cases in court.

How to Apply

Click the apply button and follow the instructions.

You will be directed to Onward’s career page where you will be required to complete an application form. 

NO CVs – NO AGENCIES