Debt Litigation Officer

My client is a growing law firm based in the centre of Leeds, they are currently seeking an experienced Debt Litigation Officer to join their team. You will be responsible for providing a professional, efficient and effective debt recovery litigation service in respect of unsecured consumer debts. My client offer fantastic working hours of 9 to 5 Monday to Friday along with a professional and friendly working environment. The successful applicant will have experience of working within debt litigation, you will ideally have knowledge of the court process including county court rules along with a professional and customer focused manner.

Duties will include:

Ensure all internal and external SLA's set in relation to your caseload are achieved (including activities by those supporting you).
Communicate professionally and effectively with clients, 3rd parties, debtors/customers and colleagues by phone and in writing.
Provide training and mentoring support to Assistants and other less experienced staff.
Deliver successfully to a high standard combined with the expected level of output for the activities actioned.
Negotiate with debtors and 3rd parties to maximise the net recovery level achieved for the client.
Comply with all regulatory and ethical standards (including the principles of 'Treating Customers Fairly').
Adhere to all client requirements.
Refer all complex/defended hourly rate activity promptly to the Technical Team.
Potential involvement in: client meetings; client billing and reporting; embedding client changes; testing changes to system; workload allocation; new client take on set up.

PERSON SPECIFICATION

Ability to make decisions/recommendations based on legal knowledge and commercial acumen
Initiative to achieve deliverables with minimal supervision
Ability to thrive under pressure, responding with flexibility to varying work volumes
Competent negotiation skills

TECHNICAL SKILLS/QUALIFICATIONS

Experience in consumer debt collection and debt recovery litigation (including County Court Rules) would be advantageous.
Ability to communicate - both in writing and verbally - in a professional and effective manner
Competent use of MS Word and Excel