Service Centre Team Leader
- Recruiter
- Websense Recruit
- Location
- Chelmsford, Essex
- Salary
- £29,372 Annually
- Posted
- 08 Jan 2019
- Closes
- 24 Jan 2019
- Ref
- Reference | 18/89/1060
- Contract Type
- Permanent
- Hours
- Full Time
Service Centre Team Leader
Chelmsford
£29,372 Annually
Reference | 18/89/1060
Permanent | 37 Hours per week
Application closing date | 24 Jan 2019 12:00
Interview date | Tuesday 29 January 2019
Overview
CHP is a locally managed and governed charitable housing association based in Chelmsford, Essex and was named one of the top 25 housing associations to work for in the Sunday Times Best Not-For-Profit Organisations 2018.
Reporting to the Service Centre Manager, you will manage a small team to deliver a comprehensive maintenance support and information service for CHP residents and other customers, providing excellent customer service at all times. In addition, you will manage the effective work scheduling of the in house teams and external contractors.
With good supervisory, planning and communication skills, you will have used a range of ICT systems and be able to analyse performance data, recommending delivery improvements. In addition, you will be competent in resource/workload planning and customer care techniques, as well as having knowledge of housing management and repairs issues. Previous use of scripting or telephony management systems would be advantageous.
CHP offers excellent terms and conditions and working environment, including pension scheme and 25 days’ annual leave.
Committed to equality of opportunity, we welcome applications from all sections of the community. Applications for job share and part-time working will be considered on a business needs basis.
How to Apply
Click the apply button and follow the instructions.
You will be directed to CHP’s career page where you will be required to complete an application form.
NO CVs – NO AGENCIES