Coordinator / Supervisor (2 posts)

Coordinator / Supervisor (2 posts)

(Universal Support - Help to Claim Team)

Fixed term to 31 March 2020

30 hours per week (variable)

£25,463 p.a. pro rata (£20,645 p.a. actual)

Location: Based in Nottingham city and working across Nottingham city, Gedling Borough and Rushcliffe Borough

We are looking for Coordinators / Supervisors (2) to join our new Universal Support Help to Claim team.  The team will provide an effective and efficient support service for first time Universal Credit claimants.  The service includes the provision of advice, information and digital support via face-to-face, telephone and digital channels, aimed at helping claimants through to the first payment of Universal Credit. 

You will have recent knowledge and experience of welfare benefits advice and will be proficient in IT with an understanding of digital support and effective communication skills.  

The Help to Claim service will operate Monday to Friday, 8am-6pm.  Coordination and Supervision will be shared by 2 part-timers, each working 30 hours across the week. 

Application packs can be downloaded from our website www.citizensadvicenottingham.org.uk

Closing Date for applications:

Mon 21 January 2019

Interview Date:

Anticipated start date:

Thurs 24 January 2019

February 2019

Citizens Advice Nottingham & District is committed to promoting equality and valuing diversity and we seek people who share those values.