Customer Service Advisor

Customer Service Advisor

Location: Leeds City Centre

Salary: GBP20,155 p.a.

Hours of Work: 35 hours. Monday - Friday between 9.30am -7.30pm and every Saturday 10.30am -3.30pm

About the Company:

Every year our client helps 620,000 people resolve problems, repay debts and rebuild lives. They employ over 1,500 colleagues and across their 25 year history they've helped millions of people on their journey to becoming debt free.

This is an exciting time to join their Debt Advice team as following the last five years of sustained growth, they're working on an ambitious three year transformation journey which will see them changing the way they work, helping them to help even more people become debt free.

They are looking to recruit Debt Advisors for a rewarding and dynamic role at their Leeds City Centre Office. With this role you would become a part of the UK'S largest provider of genuinely free independent debt advice and managed solutions.

About the Customer Service Advisor Role:

You'll support and advise clients on the most suitable solutions to their circumstances (doing so by phone or online), giving empathy and creating a rapport while retaining an objective and realistic approach. You'll need to demonstrate excellent communication skills, along with the ability to quickly analyse and react to complex problems, recommending the most suitable solutions.

Customer Service Advisor Requirements:

• Strong communication skills
• The ability to show empathy and build rapport
• Customer service experience
• Resilience with the ability to deal with difficult situations
• A positive attitude and experience of being a good team player
• Problem solving and influencing skills
• Good attention to detail
• Microsoft Word and Excel skills
• Experience of working towards targets or deadlines in a fast-paced environment

Customer Service Advisor Benefits:

• 24 days annual leave (this increases by one day per year up to a maximum of 29), plus bank holidays
• The ability to buy and sell annual leave
• Travel season ticket loans
• Cycle-to-work scheme
• Group personal pension scheme
• Westfield Health cash plan
• Employee assistance programme
• Financial planning
• Long service awards

If you meet the Customer Service Advisor requirements and feel the role would be a good fit, then please apply today!