Help desk

Expiring today

18000.00 - 20000.00 GBP Annual
05 Jan 2019
20 Jan 2019
Contract Type
Full Time

18,000 -20,000 plus great career prospects

additional offices in London and Sydney.

We are expanding our Southport Team and are looking for a Help Desk Consultant, with prior knowledge of how Conveyancing Departments operate within Law Firms.

POSITION PURPOSE / OBJECTIVE Help Desk Consultants will work with new and existing clients to, help with the day to day operational factors of the software system Perfect Portal system, as well getting feedback for the Operations Manager and Development team if any issues / concerns are raised.

RESPONSIBILITIES - HIGH PRIORITY/KPI'S • Updating Salesforce database with all appropriate data • Assisting users in the day-to-day use of Perfect Portal • Liaising with clients after setup for follow ups • Documentation and Administration

KEY SELECTION CRITERIA • 1 + years Software Training / Consulting skills. • Advance MS Word & Excel Skills • Excellent verbal and written communication skills • Experience in the conveyancing industry • Friendly, helpful and team driven disposition • Ability to work autonomously, use initiative to resolve issues, prioritise and exercise discretion. • Willingness to travel throughout your state along with driver's licence and car

WHY SHOULD YOU APPLY. We have a high-performance culture and we're unapologetic for demanding the best because we know that's what sets us apart. We expect wholehearted enthusiasm, excitement and an effort that overshadows any feeling of obligation - it's a love for what you do. To be part of our team you need to be intelligent, dedicated and determined to make a difference to the lives of the clients we serve each and every day. Not for the fainthearted - we're looking for people who fire on all cylinders and face challenges head on. we offer:

Terrific benefits - monthly massages, fresh fruit, coffee, tea & breakfast is supplied daily

A fantastic culture - open communication, great work/life balance, a high performance, and friendly work environment

Rewards & recognition - probation celebrations, all-staff birthday and service anniversary celebrations and referral schemes

Job Type: Full-time

Salary: GBP18,000.00 to GBP20,000.00 /year

STATEMENT This job description is issued as a guideline to assist you in your duties, it is not exhaustive and your Manager will be happy to discuss any comments or clarification needed with you

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