Band 4 Patients Affairs Officer / Cashier (Enfield)

10.50 - 12.00 GBP Hourly
04 Jan 2019
01 Feb 2019
Engineering, Defence
Contract Type
Full Time
Patients Affairs Officer / Cashier

As a Patients Affairs OfficerYou will be working closely with other members of staff and you will be responsible for assisting in the efficient and effective way to day to day operation of the General Office and for helping to ensure that the receipting, banking and payments of monies, patient monies and patients valuables conform to the Trust Policies and Procedures, the Standing Financial Instructions (SFI's) and Department of Health directives and are correctly applied.

Location: Enfield and Edgeware

Temporary: Expected to last 4 months with possible extension

Hours per week: 37.5 hours per week

Salary: GBP11.50 (Umbrella) or GBP10.50 per hour (PAYE)



* It is essential requirement to adhere to all relevant Trust Policies and Procedures and to remain up to date to any amendments to these.

* Excellent customer service.

* Assist in managing general enquiries from patients, service users and staff.

* Ensuring up to date authorised delegation signatory list supplied by Finance Department is applied at all times.

* Ensure authorised signatory list held by a General Office in order to authorise patients' monies requests and collection of funds is kept up to date and reviewed for accuracy at least every 6 months.

* Identifying and dealing with patient's uncollected cash and property.

* Deputising for the Line Manager or colleagues when necessary.

* Act as a first point of contact to assist DWP with queries and act as an appointee for service users when required.

* Open mail, record all income received therewith; redirect post as appropriate to relevant service user/ward.

* Arrange documents for archiving.


* Ensure to respect patients' privacy and act appropriately with the respect when patients entrust us with, or allow us to gather, sensitive information in relation to their affairs, health and other matters in confidence.

* In the performance of the duties outlined in this job description, the role holder will have access to confidential information relating to patients and their carers, and healthcare workers. All such information from any source is to be regarded as strictly confidential.

* Information relating to patients, carers, colleagues and healthcare workers, may only be reveal to authorised persons in accordance with the Trust policies and procedures relating to confidentiality and the protection of personal and sensitive data.


* Receipting, recording and banking of all monies received for in-patients, ensuring that an accurate register of all monies is kept. Where necessary, post holder is required to redirect post as appropriate.

* Payment of petty cash to departments and service users, and the balancing of all petty cash float on a regular daily basis in accordance with Trust Policies and Procedures.

* Issue money to patients as required and reimburses petty cash floats to staff/wards when necessary and on presentation of correctly authorised receipts, ensuring properly coded.

* Receiving/collecting and banking monies on a weekly basis including takings from telephones, vending machines, car parking, and pharmacy. Filling up of the change machine as needed. Necessary records should be kept up to date and any faults on change machine reported as appropriate.

* Reconciliation of petty cash on weekly basis and prepare required documentation for Finance Department.

* Seek relevant authorisation in order to send an order and take delivery of cash re-imbursement via weekly deliveries