Customer Service Advisors

Recruiter
Flo Gas
Location
Syston, Leicester
Salary
£18,500 per annum rising to £20,000 after 12 months subject to performance
Posted
10 Jan 2019
Closes
07 Feb 2019
Ref
225641924
Contract Type
Permanent
Hours
Full Time

Customer Service Advisors

Syston, Leicestershire

Salary £18,500 per annum rising to £20,000 after 12 months subject to performance

£25,000 OTE

Monday – Friday. shift pattern between 08:00am – 6:00pm (1 in every 4 Saturdays, paid as overtime in addition to your basic salary)

25 Days Holiday + Bank Holidays and other competitive benefits

Flogas Britain is one of the largest liquid petroleum gas suppliers in the UK with over 30 years’ experience providing alternative energy solutions to domestic and commercial customers. Part of DCC plc, a global organisation, Flogas is a highly successful business that places people at the heart of our organisation.

Through continued growth we now have a number of exciting opportunities for individuals seeking an opportunity to join our experienced contact centre gaining an insight into our business and our customers, this a vibrant fast paced contact centre environment with excellent training and development in place aimed towards giving you the support needed to provide a first class customer service experience.? Flogas operates nationally, we pride ourselves on our customer service, As a Customer Service Advisor you will be receiving and logging requests from client and customers, using expertise to establish the appropriate solution and answer for their specific needs.

The Role:

  • To receive incoming general customer enquiries and orders
  • Dealing with customer pricing and account issues to achieve commercial benefit for the company and complete customer satisfaction
  • Own and resolve complex customer queries accurately and efficiently across multiple services
  • To actively make outbound telephone calls to existing/lost customers, for none taken, asset retrieval and overdue debt collection for Domestic Customers.
  • Calculating and discussing the benefits of Direct Debit use for domestic customers and verbal set up of this facility with associated administration
  • Direct Debit payment reviews

Required:

  • Excellent communication skills both verbal and written
  • Ability to work effectively within a team
  • Is customer-focused, wants to please customers, going above and beyond the call of duty
  • The ability to plan and prioritise your own work
  • Excellent time management

To apply now please visit our website by clicking apply.