IT Support Manager

£29k - 31k per year
04 Jan 2019
01 Feb 2019
Louise McColm
Contract Type
Full Time

IT Support Manager - Bodmin

  • Forward thinking IT company
  • Excellent company benefit package including company pension, heath care plan and more
  • Long term career prospects

We are currently recruiting an IT Support Manager to join a busy team on a permanent basis.  This exciting role for the right candidate to build a career while expanding their skills and expertise.

This will be a highly varied role requiring the postholder to perform several tasks including;

  • Heading up and managing a team of 1st and 2nd line Support Desk operatives
  • Responsible for incident management, problem management and part of the change management group
  • Work closely with senior management team to deliver continual software development in line with customer requirements.
  • Work with KPIs for success and service delivery
  • Building relationships with other leads and external stakeholders
  • Maintain up to date knowledge and understanding of the company product range
  • Define and maintain operational procedures for running a successful support service

Candidate Requirements:

  • Excellent communication and customer service skills
  • A good standard of general education with at least 4 GCSE equivalent)
  • Preferably an ITIL V3 Foundation Certificate or demonstrate equivalent experience
  • Great team player
  • Knowledge of NHS and medical systems would be an advantage
  • Previous experience of dealing with clinical safety
  • Able to provide excellent written communications
  • Good understanding of confidentiality
  • Ability to travel if required
  • Willingness to undertake further training

Please note this role will include considerable travel and overnight stays as standard.

If you believe you would be a suitable candidate for this role and would like to learn more, please submit your CV today.


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