IT Support Manager

IT Support Manager - Bodmin

• Forward thinking IT company
• Excellent company benefit package including company pension, heath care plan and more
• Long term career prospects

We are currently recruiting an IT Support Manager to join a busy team on a permanent basis.  This exciting role for the right candidate to build a career while expanding their skills and expertise.

This will be a highly varied role requiring the postholder to perform several tasks including;

• Heading up and managing a team of 1^st and 2^nd line Support Desk operatives
• Responsible for incident management, problem management and part of the change management group
• Work closely with senior management team to deliver continual software development in line with customer requirements.
• Work with KPIs for success and service delivery
• Building relationships with other leads and external stakeholders
• Maintain up to date knowledge and understanding of the company product range
• Define and maintain operational procedures for running a successful support service

Candidate Requirements:

• Excellent communication and customer service skills
• A good standard of general education with at least 4 GCSE equivalent)
• Preferably an ITIL V3 Foundation Certificate or demonstrate equivalent experience
• Great team player
• Knowledge of NHS and medical systems would be an advantage
• Previous experience of dealing with clinical safety
• Able to provide excellent written communications
• Good understanding of confidentiality
• Ability to travel if required
• Willingness to undertake further training

Please note this role will include considerable travel and overnight stays as standard.

If you believe you would be a suitable candidate for this role and would like to learn more, please submit your CV today.