Hostel / General Manager - YHA Portland
- Recruiter
- Anonymous
- Location
- Portland
- Salary
- 22991.00 - 24277.00 GBP Annual + Benefits
- Posted
- 03 Jan 2019
- Closes
- 31 Jan 2019
- Sectors
- Catering & Hospitality
- Contract Type
- Permanent
- Hours
- Full Time
With spectacular views across Lyme Bay and Portland Harbour, YHA Portland sits at the north of the 'island' and is reached from the mainland via a causeway from Dorset's famous Chesil Beach.
YHA Portland has 32 beds as well as offering camping and Bell Tents on site and on the YHA Exclusive Hire scheme over the winter. We also offer a broad selection of delicious food alongside a range of hot drinks and a well-stocked bar too!
As the Hostel / General Manager, you'll be responsible for effectively managing the site to achieve and exceed current KPI's and customer satisfaction levels by:
Ensuring excellent customer service is maintained at all times
Achieving 5 star standards of cleanliness
Driving sales opportunities and controlling Profit and Loss
Managing, developing and motivating employees
Establishing and maintaining great relationships with internal and external stakeholders
Continually seeking areas for improvement to the overall products and service within the hostel
Proactively reviewing and responding to customer feedback
Ensuring the maintenance of the building remains to the highest possible standard
In order to be a great Hostel / General Manager we are looking for people who can:
Demonstrate previous management experience within the hospitality / hotel industry at a similar level in a similar size property
Show previous experience of managing, developing and motivating others
Analyse monthly Profit and Loss Accounts to drive and increase performance
Demonstrate previous experience of managing and delivering a food and beverage function
Show a good understanding of YHA's culture and values
Put the customer at the heart of everything you do
You'll work hard for us and here's what we'll offer you as Hostel / General Manager in return:
Health & Well-being; BUPA health cash plan, discounted gym membership, cashback and discounts at hundreds of high street/online shops
Work & Development; Support with continual learning and development, a generous annual leave allocation and a fantastic support network
Unique to YHA; The chance to work in amazing locations, 10 free hostel stays per year (for you and up to three guests), 5 days paid volunteering days per year, FREE YHA Membership
And lots more!
If we find our superstar Hostel Manager before the closing date for this role we may remove the vacancy early.
Additional Information:
Job start date: 2019/02/01
Job end date:
No. of Vacancies: 1
Working hours: 42.5
Accommodation is not provided as part of the contract
Additional Information:
Job start date: 2019/02/01
Job end date:
No. of Vacancies: 1
Working hours: 42.5
Accommodation is not provided as part of the contract
All roles are subject to a minimum of a basic DBS check
YHA Portland has 32 beds as well as offering camping and Bell Tents on site and on the YHA Exclusive Hire scheme over the winter. We also offer a broad selection of delicious food alongside a range of hot drinks and a well-stocked bar too!
As the Hostel / General Manager, you'll be responsible for effectively managing the site to achieve and exceed current KPI's and customer satisfaction levels by:
Ensuring excellent customer service is maintained at all times
Achieving 5 star standards of cleanliness
Driving sales opportunities and controlling Profit and Loss
Managing, developing and motivating employees
Establishing and maintaining great relationships with internal and external stakeholders
Continually seeking areas for improvement to the overall products and service within the hostel
Proactively reviewing and responding to customer feedback
Ensuring the maintenance of the building remains to the highest possible standard
In order to be a great Hostel / General Manager we are looking for people who can:
Demonstrate previous management experience within the hospitality / hotel industry at a similar level in a similar size property
Show previous experience of managing, developing and motivating others
Analyse monthly Profit and Loss Accounts to drive and increase performance
Demonstrate previous experience of managing and delivering a food and beverage function
Show a good understanding of YHA's culture and values
Put the customer at the heart of everything you do
You'll work hard for us and here's what we'll offer you as Hostel / General Manager in return:
Health & Well-being; BUPA health cash plan, discounted gym membership, cashback and discounts at hundreds of high street/online shops
Work & Development; Support with continual learning and development, a generous annual leave allocation and a fantastic support network
Unique to YHA; The chance to work in amazing locations, 10 free hostel stays per year (for you and up to three guests), 5 days paid volunteering days per year, FREE YHA Membership
And lots more!
If we find our superstar Hostel Manager before the closing date for this role we may remove the vacancy early.
Additional Information:
Job start date: 2019/02/01
Job end date:
No. of Vacancies: 1
Working hours: 42.5
Accommodation is not provided as part of the contract
Additional Information:
Job start date: 2019/02/01
Job end date:
No. of Vacancies: 1
Working hours: 42.5
Accommodation is not provided as part of the contract
All roles are subject to a minimum of a basic DBS check