Service Manager

03 Jan 2019
31 Jan 2019
Contract Type
Full Time
Service Manager

Our client based just outside Portsmouth are looking for a Service Manager to join a very successful company.

The ideal candidate with have a sound back ground in a service-based industry and some solid technical knowledge on mechanical & electrical components would be advantageous, preferably in HVAC & air filtration.

Responsibilities will Include:

-Ensuring the smooth & efficient running of the service department including supporting the team of field engineers within our clients company.
-The organising of quarterly service meetings & six-month individual appraisal/performance meeting.
-Ensure the service loading & routes are optimised each week.
-Ensure that the test equipment is routinely serviced & available for use when required.
-Identifying new & improved test equipment to keep them modern & to the latest specifications.
-Ensure that the service engineers have a set of full documentation & standard spare parts in order for them to complete their tasks. Including having a set of electrical/mechanical & any special tooling.
-On installations liaise with all department to ensure a smooth process & ensure that any special requirements or tooling are shipped to site or are on the service Engineers vans. Arrange meetings with service teams prior to installs & complex service jobs.
-Ensure Engineers have a complete set of SOPs in a file with copies of their test equipment calibration certificates.
-Produce method statements/risk assessments on standard products when required.
-Coordinate with engineering & production to produce method statements/risk assessments & manuals on special products.
-Ensure cabinets are dispatched by courier in time to meet install deadlines both home & abroad.
-Take calls from engineers about specific problems/requests.
-Keep service training matrix up to date & identify training where necessary.
-Coordinate the packing & shipping of equipment for installations & spare parts - Responsible on a global scale.
-Maintain current service agreements & help grow new service revenue.
-Quality Control Responsibilities will include: Liaising with Quality Manager in Compliance & implementing quality control improvements by coaching & motivating shop floor & service staff to implementation of best practice.
-Develop sales of Carbon filters direct online website with our Marketing Manager.
-Some purchasing duties will be required & Quality control experience would be handy.

If you feel this is the right role for you, feel free to call for more information