Service Manager

Recruiter
Anonymous
Location
Waterlooville
Salary
Competitive
Posted
03 Jan 2019
Closes
31 Jan 2019
Contract Type
Permanent
Hours
Full Time
Service Manager

Our client based just outside Portsmouth are looking for a Service Manager to join a very successful company.

The ideal candidate with have a sound back ground in a service-based industry and some solid technical knowledge on mechanical & electrical components would be advantageous, preferably in HVAC & air filtration.

Responsibilities will Include:

-Ensuring the smooth & efficient running of the service department including supporting the team of field engineers within our clients company.
-The organising of quarterly service meetings & six-month individual appraisal/performance meeting.
-Ensure the service loading & routes are optimised each week.
-Ensure that the test equipment is routinely serviced & available for use when required.
-Identifying new & improved test equipment to keep them modern & to the latest specifications.
-Ensure that the service engineers have a set of full documentation & standard spare parts in order for them to complete their tasks. Including having a set of electrical/mechanical & any special tooling.
-On installations liaise with all department to ensure a smooth process & ensure that any special requirements or tooling are shipped to site or are on the service Engineers vans. Arrange meetings with service teams prior to installs & complex service jobs.
-Ensure Engineers have a complete set of SOPs in a file with copies of their test equipment calibration certificates.
-Produce method statements/risk assessments on standard products when required.
-Coordinate with engineering & production to produce method statements/risk assessments & manuals on special products.
-Ensure cabinets are dispatched by courier in time to meet install deadlines both home & abroad.
-Take calls from engineers about specific problems/requests.
-Keep service training matrix up to date & identify training where necessary.
-Coordinate the packing & shipping of equipment for installations & spare parts - Responsible on a global scale.
-Maintain current service agreements & help grow new service revenue.
-Quality Control Responsibilities will include: Liaising with Quality Manager in Compliance & implementing quality control improvements by coaching & motivating shop floor & service staff to implementation of best practice.
-Develop sales of Carbon filters direct online website with our Marketing Manager.
-Some purchasing duties will be required & Quality control experience would be handy.

If you feel this is the right role for you, feel free to call for more information