Field Service Engineer
- Recruiter
- Anonymous
- Location
- Swindon
- Salary
- 30000.00 - 35000.00 GBP Annual + car, pension and overtime
- Posted
- 03 Jan 2019
- Closes
- 31 Jan 2019
- Sectors
- Engineering
- Contract Type
- Permanent
- Hours
- Full Time
Field Service Engineer job. Home based, covering the Southern half of the UK.
Your new company
This exciting organisation employs more than 3600 employees at 30 locations throughout the world and they continue to grow and develop their business and, consequently, their skilled team. Their people are of central importance to the company, loyalty and commitment are essential factors in the daily business of the company and they seek to empower their teams to become innovators and visionaries. In order to achieve their ambitious goals, they need people who show commitment and who can motivate others - people who are willing to learn and who work together to find the best solution.
Your new role
You will support customers with the installation, calibration, maintenance and repair, of equipment and/or software remotely or onsite. Your main duties will include:
* Troubleshooting, installation, maintenance and service repair needs on designated equipment.
* Electronic/Mechanical: Total system level trouble-shooting on complex multi-symptom problems
* Conduct either remote (phone, net viewer) or on-site troubleshooting and diagnostic support to customers.
* Customer satisfaction: Daily interface with customers on equipment status issues. Acts to ensure satisfaction to customers, Strong Customer skills
* Take full responsibility for Service Requests from start to finish including Ordering and managing repair parts cycle
* Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records and systems in a timely manner
* Assists in Account Sales visits; helps train others where necessary; identify Sales opportunities and communicate to sales team
* Oversee and maintain parts inventory in order to meet service and repair schedule/demand.
* Maintain excellent and accurate communications with the appropriate staff.
* Maintain quality logs and records as required by the Quality Management System.
What you'll need to succeed
You will be an experienced Field Service Engineer with a relevant degree or engineering qualification. You are both electrically and mechanically and can demonstrate previous work experience in both sectors.You have the ability to work independently with minimum direction to high work standards and quality. You can plan and organise your work effectively to ensure customers are prioritised. Your ability to communicate well with people from all levels of business will be a key part of your success and you must be detail oriented and have excellent problem-solving and analytical abilities with a certain degree of creativity and latitude. This is a field based role so you must be able to travel and hold a valid UK driving license.
What you'll get in return
You will be offered a salary of up to GBP35k and a company car. There is an extensive benefits package including a pension scheme and 20 days holiday increasing with length of service. Are you an experienced specialist looking for a new challenge? Then look no further, this company will offer you an interesting and challenging opportunity in a committed and competent team working in an international environment.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Your new company
This exciting organisation employs more than 3600 employees at 30 locations throughout the world and they continue to grow and develop their business and, consequently, their skilled team. Their people are of central importance to the company, loyalty and commitment are essential factors in the daily business of the company and they seek to empower their teams to become innovators and visionaries. In order to achieve their ambitious goals, they need people who show commitment and who can motivate others - people who are willing to learn and who work together to find the best solution.
Your new role
You will support customers with the installation, calibration, maintenance and repair, of equipment and/or software remotely or onsite. Your main duties will include:
* Troubleshooting, installation, maintenance and service repair needs on designated equipment.
* Electronic/Mechanical: Total system level trouble-shooting on complex multi-symptom problems
* Conduct either remote (phone, net viewer) or on-site troubleshooting and diagnostic support to customers.
* Customer satisfaction: Daily interface with customers on equipment status issues. Acts to ensure satisfaction to customers, Strong Customer skills
* Take full responsibility for Service Requests from start to finish including Ordering and managing repair parts cycle
* Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records and systems in a timely manner
* Assists in Account Sales visits; helps train others where necessary; identify Sales opportunities and communicate to sales team
* Oversee and maintain parts inventory in order to meet service and repair schedule/demand.
* Maintain excellent and accurate communications with the appropriate staff.
* Maintain quality logs and records as required by the Quality Management System.
What you'll need to succeed
You will be an experienced Field Service Engineer with a relevant degree or engineering qualification. You are both electrically and mechanically and can demonstrate previous work experience in both sectors.You have the ability to work independently with minimum direction to high work standards and quality. You can plan and organise your work effectively to ensure customers are prioritised. Your ability to communicate well with people from all levels of business will be a key part of your success and you must be detail oriented and have excellent problem-solving and analytical abilities with a certain degree of creativity and latitude. This is a field based role so you must be able to travel and hold a valid UK driving license.
What you'll get in return
You will be offered a salary of up to GBP35k and a company car. There is an extensive benefits package including a pension scheme and 20 days holiday increasing with length of service. Are you an experienced specialist looking for a new challenge? Then look no further, this company will offer you an interesting and challenging opportunity in a committed and competent team working in an international environment.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)