Tenancy Solutions Apprentice / Tenancy Support / ASB / Social Housing

Tenancy Solutions Apprentice / Tenancy Support / ASB / Social Housing
Leicester
£15,000 per annum
Permanent
35 hours per week

Benefits
• Generous Pension
• 26 Days Holiday per year plus Bank Holidays
• Employee Discount scheme, Health Cash Plan, Child Care Vouchers, Long Service Awards, Car leasing scheme

Are you looking for a rewarding career within Housing? Why not join PA Housing at this exciting time in our history. Already a leading provider of housing and support services across the Midlands, London and South East, we are about to invest £1 million on new jobs that will make a real difference to our customers and where they live.

We are looking for an individual who will make a positive different to our services to ensure our customers see and benefit from these changes.

We are looking for a Tenancy Solutions Apprentice to join our team in Leicester reporting into the Tenancy Solutions Team Manager.  In this role you will;
• Provide effective support to the Solutions Team to help sustain tenancies by providing high quality, customer focused services to PA Housing residents by dealing with low level anti-social behaviour (ASB) and tenancy breaches.
• Proactively manage and fully resolve straightforward low level Anti-social behaviour, neighbour nuisance enquiries and tenancy breaches, in line with PA Housings customer service standards
• Monitor and manage reports of noise nuisance by utilising the tools available, including managing the enquiries via the noise app and ensuring that the cases are logged on the housing management system  
• Provide effective administrative support to the Solution Team including case building and preparing cases for action through the courts
• Covering duty and telephone contact
• Work with the Neighbourhood team and residents to reduce Anti-social behaviour.

To learn more about this role we will be holding recruitment events during January 2019 where members of the Housing services team will be available to discuss this and other vacant roles on offer.

The nearest event will be happening on the 19th January 2019 from 9:30am – 12:00 pm at 3 Bede Island, Leicester, LE2 7EA. However we will also be holding events in our offices in Walton-on-Thames on the 12th January and London (SE1) on the 17th January if you wish to also attend these.

NO AGENCIES

Closing date: Midnight, Sunday 3rd February 2019