Product Specialist
- Recruiter
- SMT Volvo
- Location
- Newcastle Upon Tyne
- Salary
- Competitive
- Posted
- 18 Dec 2018
- Closes
- 20 Dec 2018
- Sectors
- Engineering
- Contract Type
- Permanent
- Hours
- Full Time
Would you like to work with the internationally recognised and market-leading Volvo Construction Equipment brand?
If so, we have an excellent front line support opportunity to support the SMT GB Customer Support Department based from home, preferably based centrally in the North to support the North of England and Scotland.
If you are looking for a position with opportunities to progress your career then we are a company that wants to help you, guide you, and inspire you to achieve your full potential. Here at SMT GB we have an employee focused approach and we are a 'learning company' which continually facilitates the development of our employees to improve our business.
You will responsible for providing effective, efficient high level technical support for Volvo Utility products, working closely with the Utility Dealer Development manager, SMT approved Utility Dealers, SMTGB depot personnel within your designated geographical area.
Key Responsibilities of the Role:
- To provide technical support to the Dealers, SMTGB staff and customers for utility products, carry out site visits where necessary, and attend meetings with customers either at SMT depot, dealer or customer premises. Investigate, diagnose, liaise and report, where unusual failures / customer complaints have occurred.
- Report unusual & repetitive failures into thjohne Chain reporting system. Ensuring that communication of the issue is clear & concise.
- On request produce detailed reports, providing information to the wider internal audience within SMTGB.?
- Highlight dealer engineer training requirements through engineer assessments in partnership with Utility Dealers and Dealer Development Manager.
- Build and maintain relationships with the Utility Dealer network and customers, maintain relationships with key and existing customers.
- Use information collected from failure investigations to aid the company in invoice disputes and / or use the information to resolve further issues.
- Become aware of competitor after sales field activities and feed these back through the technical support team.
- Hold regular documented meetings with dealers to discuss current and on-going cases. On request investigate and advise on all dealer technical issues including warranty and customer disputes.
- Prepare and carry out technical presentations of machine data for customers where necessary.
- Carry out customer formal and informal product training and specific Product Training in support of SMTGB Training Department.
- Where reasonable and practicable, be available and prepared to stand in for departmental staff vacancies occasioned by sickness or leave.
Product Specialist | Specialist | Product | Technical | Construction | Heavy Plant
BenefitsCompetitive rates of pay, Company Bonus Scheme, Employee Discounts, Tool Kits, Pension Scheme, Life Insurance, Medical Cash Plan, On-site Medicals, Work Wear, 30 days holiday, rising to 35 days with service (including bank holidays).
Essential Skills- Located in central Northern England / South Scotland or willing to relocate.
- To have extensive knowledge of Volvo Construction Utility Products.
- To be a specialist in fault finding / troubleshooting.
- To have extensive knowledge of Electronics / Hydraulics.
- To be have commercial awareness.
- Good presentation skills.
- To have served a recognised Apprenticeship NVQ L3 with Construction Equipment or Engineering based field.
- To have good communication skills, both verbally and in writing, and be able to communicate at all levels.
SMT GB markets Volvo Construction Equipment products including wheeled loaders, articulated haulers, hydraulic excavators, utility equipment and road equipment products in Great Britain. SMT is a premium distributor and aftersales partner for Volvo Construction Equipment.
MISSION
We create value by providing sustainable and integrated solutions for the heavy equipment and transport industries across Europe and Africa.
VISION
We are the industry leader with state-of-the-art products and services that maximizing the benefits for all stakeholders.
We are a great place to work, with highly skilled teams that are inspired and dedicated to helping our customers succeed.
We are the partner of choice for our customers throughout the lifetime of their equipment.