Junior Service Management Vendor Analyst

Junior Service & Vendor Management Analyst

London

GBP34-36,000 + bonus + bank benefits

This is a fantastic opportunity to carve your career in the Financial Services/Investment Banking sector. My client is one of the oldest established Trading institutions in the Square Mile, steeped in history, yet undergoing a major transformation, with massive investment particularly into its IT systems. This role is junior in nature, aimed at possibly a Graduate or someone looking for their second or third job. It is for someone who has an interest in IT, has a really strong Service-oriented mind, very strong communication and interpersonal skills, and ideally has a notion of ITIL.

Responsibilities:

• Complete Management information reporting for the department
• Complete and distribute the monthly service performance reports
• Manage ad-hoc MI requests to the department
• Analyse and seek trends that allow for service improvement
• Organise and facilitate team meetings, including subject matter where required
• Assist with tracking the budget for IT vendors and the annual budgeting cycle for IT
• Monitor and report on vendor performance in the areas that include delivery (quality, time and cost), SLA's, responsiveness, innovation and ethical practices.
• Analyse problem areas and help resolve disputes.
• Assist with vendor continuous improvement programmes.
• Ensure process documentation, with any standards and templates, is kept up to date and is easily accessible to all individuals in the wider IT teams.
• Understand and assist with management of IT vendor risks

Academic and Professional Qualifications Required:

• Degree-level educated (minimum 2:1 or equivalent)
• Information Technology Infrastructure Library (ITIL) experience is desired, but not required

Skills set and Core Competencies Required for Role:

• Good interpersonal skills are essential. The role requires significant levels of interaction and managing interests of a broad stakeholder base with discretion. Communication skills, both written and oral, should be excellent
• Attention to detail
• Good organisational skills
• Knowledge of Word, Excel and PowerPoint (Advanced Level)
• Previous experience in commodities/trading not essential, but high level of interest in learning new skills and a strong interest in technology and enterprise IT is required.

Personal Qualities:

• Detail- and process-oriented, and analytical.
• Interest in IT and understands technology services.
• Excellent reporting and analysis skills at the executive level.
• Problem-solving and relationship-building skills.
• Enthusiastic, willing to learn and embrace change

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