Contracts Manager

Contracts Manager

Salary dependent on experience

Linen Management

Full Time

Dunstable (Southern Region) - must live within a commutable distance to London - car driver essential

Synergy Health Managed Services Limited (SynergyLMS) are seeking to recruit an additional Contracts Manager within their organization.The successful applicant will be responsible for London and Southern based hospitals.

Overview: -

Owing to continued growth we are looking to recruit a full time Contracts Manager with responsibility for various hospitals in the Southern Region.

Reporting directly to the Southern Regional Operations Manager you will play a key role in ensuring to manage and promote an efficient, high quality service to assigned customers.

Duties and Responsibilities: -

1.Working with both hospital distribution teams (CDT) and the Company's operational managers to ensure that the level of service is consistent with the customer's requirements

2.Putting in place standard service monitors for assigned contracts.

3.Developing strong relationships with key personnel within the Trust or hospital and create opportunities to introduce new products and services

4.Establishing effective communication at all levels within the customer's organisation

5.Represent the division at contract & user group meetings with the assigned customer

6.To positively influence client perceptions and attitudes towards Synergy, generally and in respect of linen services. To be responsive to client requests finding solutions whilst protecting Synergy's interests

7.Organising and managing the CDT to complete daily distribution requirements

8.Effective and efficient utilization of electronic stock management systems

9.Effective stock management and adherence to process and best practice

10.Liaison with Production & Customer Services to ensure that customer requirements are met in full

11.Ensuring all CDT activities are carried out in line with the company's written procedures

12.Recruitment of CDT members

13.Facilitating training and development of CDT members

14.Performance appraisals and discipline in line with company procedures

15.The management of urgent deliveries

16.Monitoring and collation of customer feedback

17.Managing holiday cover for all subordinates

18.Ensuring that every delivery is accompanied by clear and accurate paperwork

19.Working with the division to create a quality driven environment

20.Working pro-actively with operatives to constantly improve process control and eliminate inefficiencies

21.Carrying out internal audits as requested by the Quality Manager

22.Liaison with Customer Services to close out identified problems

23.Establishing measurable performance targets for the CDT.

24.Monitoring and reporting CDT performance against defined performance standards

25.Monitoring and reporting all additional costs incurred outside budget

26.Summarising management information for daily, weekly and monthly reports using the prescribed systems

Experience and knowledge: -

The post holder should be able to demonstrate the following: -

1.Previous experience within a management role is essential

2.Ability to build and foster excellent working relationships with customers

3.Ability to demonstrate excellent communication skills at all levels both with our customers and internally

4.Experience of negotiation and persuasion skills to support the business in gaining new contracts

5.Stock management principles -experience , understanding and proficiency

6.Ability to solve problems at all levels in a timely manner

7.People Management experience and associated skills

Application Details: -

CLOSING DATE FOR APPLICATIONS:10th December 2018

Applications should be made in writing indicating your current role, experience and salary, along with your CV.