Brook Street

Customer Services Advisor

Recruiter
Brook Street
Location
Milton Keynes, Buckinghamshire, England
Salary
Up to £10.15 per hour
Posted
06 Dec 2018
Closes
03 Jan 2019
Ref
HC7324
Contact
Viktorija
Contract Type
Temporary
Hours
Full Time

Customer Services Advisor

Temporary role till 31st March

Pay rate £10

We are currently recruiting on behalf of our client based in Milton Keynes.

ROLE RESPONSIBILITIES

Successful candidate will be providing a flawless experience through personalised effortless contact - this is achieved through: assistance, support, and account servicing throughout the life cycle of a financial agreement.

This role is required to deal with an extensive variety of enquiries, systems and processes through various channels (e. E-mail, white mail, and telephony)

" Work through mailboxes and system queues to a high standard and against strict SLA's

" Providing customers with a high quality customer experience through personalised effortless contact, this is achieved through offering assistance and support

" Multi-media - customer service mailboxes for all brands

" Element of low volume inbound and outbound calls

" Support dedicated outsource mailbox (we have circa 90 outsource taking inbound calls)

" Liaising with other areas of the business to ensure the correct customer outcomes All teams deal with a variety of customer queries which include;

" Settlement figures

" Account changes: name, address vehicle registration etc

" End of contract options; Refinance, Voluntary terminations and hand backs

" Complaints - resolving where possible as initial contact point and escalating to the dedicated customer resolutions team where needed

Hours

The working hours are between 0800 - 2100hrs Monday - Friday; all employees will be required to work between these hours. 4 week scheduling given in advance.

Shifts can vary between those hours - 8 hours a day 35 hours a week, typical Shift times could be:

" 0800 - 1600; 0900 - 1700; 1000 - 1800; Monday - Friday

" 0900 - 1700hrs Saturdays( two Saturdays per month)

Candidates must be flexible to work ANY of the listed shifts given unless stated otherwise.

Coaching and Training

" Consistent Coaching and Training throughout the assignment, side by side call listening, shadowing, 5 email audits carried out each month.

EXPERIENCE REQUIRED

" Strong customer service experience

" Attention to detail

" Strong admin skills

For more information please contact Victoria or Natalie on 01604637495 or 01162516171

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