Receptionist/Admin Assistant part-time 25 hours per week

NE6 3SW, Newcastle Upon Tyne
06 Dec 2018
13 Dec 2018
Contract Type
Part Time

(Fixed term contract until 30th November 2020)

Duties and Responsibilities:

The following list is typical of the level of duties which the post holder could be expected to perform.  It is not exhaustive and other duties of a similar type and level may be required from time to time.

  • To ensure all staff/volunteers and visitors sign in and out of the building
  • To deal effectively with telephone and customer enquiries.
  • To deal with customer bookings and transactions in a prompt and efficient manner, ensuring high standards of customer care are maintained.
  • Maintain the booking diary and all room hire bookings.
  • Distribute incoming and outgoing post
  • To encourage and promote the use of facilities including special events, campaigns and general sessions and issue promotional materials as appropriate.
  • Regularly update all databases and evaluations for centre activities
  • Regularly update and develop Social Media presence for all PBCC services/projects
  • To perform general clerical and IT duties including maintaining PBCC generic email
  • Maintain up to date information and publicise internal and external employment and training opportunities
  • Undertake relevant Health & Safety procedures and record in relevant files, as and when required
  • Implement use of office systems and procedures, as required.
  • Maintain BELS and Mini Bus ID Passes, as and when necessary
  • Operate stock control procedures for Office & Cleaning supplies
  • Develop and maintain Centre’s databases for monitoring and evaluation purposes.
  • To ensure the Centre maintains a presentable image at all times.
  • To report Maintenance & Repairs to building and Repairs to Mini bus
  • Ensure that adequate cover is provided for the Reception desk during lunch breaks.
  • Be an active team player and be responsive to change.
  • Signposting users to organisations and agencies that can help and support them.
  • To assist in the promotion of Equal Opportunities in all aspects of service delivery and employment.


  • Act as the first point of contact for all service users on future projects
  • Support and encourage local women and service users onto future programmes of activity

Support Centre Manager with:

  • Coordination of future projects:
    Organising course timetables, allocate people spaces on courses and inform people of their allocated course information
    Collate feedback/monitoring forms from courses and update relevant databases
    Keep client records and information secure and up to date


Closing date for applications is on the 20th of December