Brook Street

Client Service Team Member

Brook Street
Lytham St. Annes, Lancashire, England
Up to £7.83 per hour
05 Dec 2018
02 Jan 2019
Contract Type
Full Time

I am currently recruiting for a number of Client Service team members, working for a well known and established Utility Sector in Lytham, St Annes, on a temporary basis.

The role will involve -

- Providing first class service within a customer environment via telephone and email
- Prompt resolution of customer queries and requests in line with company SLAs
- Working collaboratively with other departments, Account Managers and 3rd parties to resolve customer issues and requests
- Proactive management of complex customer issues and escalations; investigation of any issues, fixing the root cause and/or escalating where applicable to resolve
- Invoice validation

Successful candidates must be able to demonstrate the following -
- Strong communication skills - verbal and written
- Problem solving skills
- Ability to keep calm under pressure and balance multiple workstreams
- Adaptability & willingness to learn

If you are interested in this position, please call Chelby on 01772 252111 or email your CV

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