Client Service Team Member
- Recruiter
- Brook Street
- Location
- Lytham St. Annes, Lancashire, England
- Salary
- Up to £7.83 per hour
- Posted
- 05 Dec 2018
- Closes
- 02 Jan 2019
- Ref
- HF5574
- Contact
- Chelby
- Contract Type
- Temporary
- Hours
- Full Time
I am currently recruiting for a number of Client Service team members, working for a well known and established Utility Sector in Lytham, St Annes, on a temporary basis.
The role will involve -
- Providing first class service within a customer environment via telephone and email
- Prompt resolution of customer queries and requests in line with company SLAs
- Working collaboratively with other departments, Account Managers and 3rd parties to resolve customer issues and requests
- Proactive management of complex customer issues and escalations; investigation of any issues, fixing the root cause and/or escalating where applicable to resolve
- Invoice validation
Successful candidates must be able to demonstrate the following -
- Strong communication skills - verbal and written
- Problem solving skills
- Ability to keep calm under pressure and balance multiple workstreams
- Adaptability & willingness to learn
If you are interested in this position, please call Chelby on 01772 252111 or email your CV