Customer Insights Analyst - Sunday Times Track eCom

Customer Insights Analyst / Digital Analytics - Sunday Times Fast Track 100 eCom (Sports Nutrition & Health)
London, Moorgate, EC2Y
Up to £45,000 + Company Bonus Scheme (up to 15% of salary) + Perks

Ready to Dominate Life™ and join one of the most exciting and fastest-growing eCommerce brands in the UK?

We are officially one of the UK’s fastest-growing companies. Not only did we rank number 34 in the recent Sunday Times Fast Track league table, but we also placed as the 6th fastest growing online retailer in the UK and 4th in The Grocer’s 2017 Fast 50.

Despite such success, we are just at the start of our journey. With 13 European websites and counting, plus expansion into the USA, China and beyond; we have ambitions to become the No.1 online sports nutrition brand in Europe – and ultimately the world. We need your help to do this. Join the likes of Anthony Joshua, Tom Daley, Jonathan Joseph, Lucy Watson & Lucy Mecklenburgh - our brand ambassadors who all share our vision to Dominate Life™ and be the best…

We need your help to do this…

The Senior Web Analyst position is responsible for reporting, dashboarding and analysing all key performance indicators across the company's digital properties, using data and best practices to make recommendations for stakeholders to optimize the customer journey across multiple platforms. 

You must have a strong understanding of quantitative methodologies, as well as an exceptional talent for finding hidden opportunities within data and recognise different trends. 

Web Analyst Key Accountabilities:

+ Drive data strategy supporting key strategic brand initiatives with data insights and opportunities
+ Partner with key departments such as Social Media, eCommerce, brand , CRM in order to leverage data opportunities to drive incremental sales, conversion and consumer lifetime value.
+ Responsible for the correct configuration and setup of all tags within the different websites
+ Support with Analysis of A/B testing results
+ Main point of contact for technical resolution of reporting issues
+ Responsible for regular site performance reporting
+ Identify gaps in the data available and recommend improvements
+ Proactively identify opportunities for site analytics team engagement in site tagging, campaign tracking, online site enhancements, marketing capabilities and identifying and interpreting business trends
+ Produce analysis and actionable strategic recommendations, ideas and innovations that can be tested.

Our Ideal Web Analyst:

+ Bachelor's Degree in Statistics, Maths or similar.
+ Minimum 5 years experience as a data analyst in an ecommerce business.
+ Passionate about data with an inquisitive nature to keep discovering new opportunities.
+ Highly numerate and mathematically literate.
+ Demonstrated ability to work in a fast-paced environment
+ Highly skilled in using and implementing Google Analytics or similar web analytics tools.
+ Strong analytical skills with the ability to present findings clearly.
+ Attention to details
+ A good understanding of inbound marketing (such as SEO/PPC) and their impact on traffic and the customer journey, site optimisation and ecommerce.

Benefits:

+ Annual Company Bonus Scheme – up to 15%
+ Pension
+ Company discount scheme
+ Perk Box subscription with reduced price gym memberships, cinema tickets and free mobile phone insurance
+ Casual dress code
+ Career progression

You may have worked in the following capacities:
Digital Analytics Manager, Customer Insights Analyst, eCommerce Analytics Executive, Data Analyst, Digital Analyst, Web Data Analyst, eCommerce Data Analyst, Google Analytics Analyst, Web Analytics Executive, Web Optimisation Executive, Web Analytics Intern, Digital Analytics Executive, Google Analytics Executive, CRO Analyst, Conversion Rate Optimisation Analyst, Web Analytics Manager, Customer Analytics Analyst, Customer Insights Data Analyst.

Interested? Apply here for a fast-track path to the hiring manager

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