Contact Centre Advisor

Contact Centre Advisor

Northallerton

£19,769.37 - £21,910.41 per annum

Committed to delivering the highest levels of customer experience, our client provides a comprehensive range of services to over 6,000 homes. With an aim to be the Best Rural Housing Association in the country, they are looking for great people to join the team.

They rely on great people to make the biggest impact on their communities. If you enjoy variety and you are passionate about providing exceptional ongoing support to tenants in relation to housing queries, you’re right for this organisation.

As a Contact Centre Advisor, you’ll work in a busy multi-channel contact centre environment that will include phone, email, text, web chat and social media communications from all customers.  Delivering an exceptional customer experience, you’ll provide a first point resolution service to a range of queries such as dealing with repair enquiries and making appointments, rent payments, housing advice, housing allocations and anti-social behaviour.

You’ll:
-Have some experience working within a contact centre

-Have the ability to communicate clearly and concisely

-Be digital savvy.

-Have the energy and enthusiasm to help deliver an amazing customer experience

The Contact Centre is open 8am until 6pm, so your normal hours of work will be 37 hours per week, arranged flexibly between 8am and 6pm, Monday to Friday.

If you share our client’s visions and care about the customers you serve, they’d love to hear from you!

Benefits:
Our client offers competitive pay rates and excellent pension schemes. Not forgetting additional benefits that come as part of the package when you join.